ASHLEY TRAHAN

*** ***** *** *** * Syracuse NY ***04

315-***-****

I am hard working punctual and eager to learn. When given any tasks, I am able to complete accurately and within a timely manner. I can work alone as well as with others. I am able to take direction if needed. I have 13 years of customer service experience and training and understand how to communicate with others in a productive manner.

Pediatric Cardiology Associates

Medical Receptionist

October 2022-Current

Answer phones

Communicate with doctors and patients

Submit authorizations for diagnostic testing

Verify insurance eligibility

Schedule appointments

Coordinate different aspects of an appointment with multiple doctors

Scanning and filing paperwork

Check patients in/out of office

Use multiple programs on the web

Organization skills

Make sure appropriate paperwork is received

Prep patient charts for consult

UNITED HEALTHCARE

CUSTOMER SERVICE

MARCH 2019-JANUARY 2022

Answer inbound calls

Answer questions/concerns about medical claims/benefits for employer based health plans

Organization

Understanding of the product

Knowledge on processing claims

Properly explain claim denials and what needs to be done to rectify the denial

Knowledgeable on policies and procedures for claims processing

Provide medical dental and/or vision benefits to members or providers

Properly explain out of pocket costs(if any)

Metrics

SUTHERLAND GLOBAL SERVICES

FEBRUARY 2017-SEPTEMBER 2018

Answer inbound calls

Answer questions about federal employee based benefits and claims

Understand how the plan works to better assist

Organization

Knowledge or resources given to me and understanding how/when to use them

Communication

Metrics

JGB ENTERPRISES INC.

AUGUST 2015-FEBRUARY 2017

Outbound shipping

Pack and label freight air and land

Write up paperwork for customs and border control

Communication

Organization

Call for certificates of use of our shipping programs

Use a manual forklift to load 53’ truck with shipments

SUTHERLAND GLOBAL SERVICES

MARCH 2014-JULY 2016

OUTBOUND CUSTOMER SERVICE

SALES

EVERY DOOR DIRECT MAIL FOR THE POSTAL SERVICE

CARD STOCK ADVERTISING

ORGANIZATION

2013

GED, BOCES

3.5 GPA general studies

SKILLS

Punctual

Goal oriented

Eager to learn

Empathetic

Able to adapt to change

Fast learner

Work well in a group or individually

Time management

Attention to detail

ACTIVITIES

I plan to return to school for my bachelors in Medical billing. I have quite a bit of experience in the medical claims and benefits field and it has intrigued me into learning more about coding and billing. My enthusiastic energy always keeps me going and pushing forward for more.

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