CHRISTHIAN PORTOBANCO

SUMMARY

Professional Sales Associate with over 3 years of experience

Most recent experience includes performing data entry in MS Excel while speaking to customers (handling an average of inbound and outbound 200 calls daily).

Experienced with entering customers’ billing address, social security number, financial information, and notes relating to the call in MS Excel

Proven ability to communicate verbally with customers in a professional manner

Detail-oriented: Able to complete paperwork accurately and completely

Proficient with Microsoft Office: Excel, Word, and PowerPoint EDUCATION Miami Dade College, Miami, FL; 2013 – present Southwest High School: High School Diploma

EXPERIENCE

November 2013 to Student Aid Center, Miami, FL

September 2015 Sales Representative

Worked in a professional call center setting: Handled an average of inbound and outbound 200 calls daily

Performed data entry in MS Excel while speaking to customers: Entered customer’s billing address, social security number, financial information, and notes relating to the call in MS Excel

Provided assistance with the preparation of documents required by the Department of Education.

Quickly identified and tactfully sold what program the student qualified for and accurately prepared, submitted and tracked the documentation

Negotiated settlements for student loans

Provided exceptional customer service

January 2013 to Laptop Plaza, Miami, FL

October 2013 Sales Representative

Demonstrated ability to load and unload items from delivery vehicles.

Handled all Customer Service needs & Issues of assigned Accounts

Ensured all existing orders were delivered on time through Fed-ex

Offered products services to new and existing customers

Proven record of collecting essential payments and signatures from customers

Performed other duties such as shipping, receiving, and packaging merchandise

Operation of Forklift

Inventory records

2006 to South Beach Exotic Car Rental, Miami, FL

Present Sales Representative

Responded to inquiries from clients about availability and cost of vehicles

Registered bookings and explained the terms of rentals or leasing agreements

Received and processed cash and credit card payments for in-store purchases.

In charge of opening and closing store

Counted cash, opened and closed cash registers and created staff assignments.

Provided excellent sales support

Highly skilled in picking up and delivering items to their ultimate destinations

Tracked Record of verifying delivery information, for instance names, addresses and contact numbers

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