Melissa Spence

Senior Human Resources Professional

ad35od@r.postjobfree.com

386-***-****

Dynamic and results-oriented Senior HR Consultant with a history of driving success through leadership and adaptability. Proven expertise in HR IT systems, specializing in full-cycle implementations, enhancements, and upgrades. Skilled in navigating SaaS product lines, including HR Core, Talent Management, Payroll, Benefits, and VMS/Contingent Workforce Management.

Adept at leading cross-functional teams, employing various project management methodologies, and delivering world-class customer service. Recognized for implementing strategic enhancements, positively impacting turnover, and receiving the World Class Customer Service Award.

Deep knowledge and experience with multiple HCM systems (ADP, UKG, Workday) as well as Beeline VMS.

Expertise in benefits administration, committed to enhancing employee well-being through comprehensive support for benefit plans, enrollments, communications, and wellness initiatives.

Exceptional analytical and problem-solving abilities.

Methodical thinker finding critical gaps and risks.

Senior level people leader for associates and customers.

Strong understanding of business drivers with the ability to influence others at all levels.

Exceptional and professional communication including leading and presenting to executive stakeholders.

Ability and desire to develop others to succeed.

A deep understanding of projects to gain insights into the scope of delivery.

System Expertise: HCM systems (ADP, UKG, Workday) as well as Beeline VMS and VNDLY VMS, Confluence, SharePoint, Service Now, Atlassian, JIRA, Salesforce, Confluence, SharePoint, Planview, Microsoft Office 365 (e.g., Word, Excel, PPT, Visio, etc.), Teams Facilitator, Google Suite, Google Sheets, Zoom.

Unemployed - Caregiver 09/01/2023 - 02/01/2024

Caregiver to my elderly parents. Back to focusing on my career and goals.

Freelance – Part Time 2005-Present

As an independent HR Consultant, I work with small and midsize organizations.

I partner with CEOs and Executive teams to analyze their current human resource procedures to recognize pain points/breaks; then we work to streamline processes that positively impact employee satisfaction, reduce turnover, and present their potential ROI with the changes.

Including but not limited to refining Job Descriptions, Analyze job market and compensation (salary scales), benefit analyses and negotiations with vendors. Present annual Benefits to organization and communicate with associates during Open Enrollment.

Project manage HRIS teams with Full Cycle Employment; Talent Management, Onboarding, Offboarding, EE SOR, and Payroll implementations, including PEO.

CONSISTENT CONTRACT WORK 08/2016-08/2023

Wells Fargo - Contract 04/2022 – 08/31/2023

Sr. Business Execution Consultant

Executed business initiatives across Wells Fargo Beeline Product team following SOX compliance guidelines; and ensure highest confidentiality of data.

IT Change Management and Transformation includes data flow to Workday HCM, monitoring and configuring Security User Groups, Audit Business Groups to find gaps with Risk Management up to CEO level.

Additionally, collaborated with and coached the Wells Fargo offshore Chief of Technology and was able to eliminate costs for global enhancements and configurations.

Securian Financial - Contract 05/2021 - 02/2022

Sr. VMS/CRS Business Analyst

Conducted analyses of customers VNDLY VMS system working with cross functional teams to enhance system functionality.

Presented my analysis and findings with recommendations for process improvements that streamlined Procurement SOWs and contracts that reduced risk with vendors.

Unemployed – Volunteer 10/2020 - 05/2021

During the COVID-19 changes in the workforce I offered my consulting skills to help support my community; being an advocate with Human Resource policies, applying for Unemployment, COBRA, SNAP, TANF, Medicaid, and reviewing Marketplace Health Plans.

UKG UltiPro - Contract 01/2018 - 10/2020

UltiPro HR certification (requires renewal)

Implement (Activation) Core HR/Talent/Payroll/Benefits for multiple projects simultaneously to UltiPro from other HCM systems including ADP, PeopleSoft, Workday etc.

Maintained security policies and groups within defined modules.

Requirements gathering, design and configure client test sites, create testing scenarios, QAT, import, test, and scrub data before moving to Production.

Phase 2 of implementations included but not limited to, enhancements, and other large complex projects.

Work with 3rd Party vendors for all Payroll/Benefits integration feeds.

Resolved technical and functional issues for customers.

Deloitte Consulting 11/2017 – 12/2018

Workday HCM Core/Payroll Certification

Implement Core HR/Payroll/Benefits for multiple projects simultaneously to Workday from other HCM systems including ADP, PeopleSoft.

Requirements gathering, design and configure client test sites, create testing scenarios, QAT, import, test, and scrub data before moving to Production.

ADP 12/2015 – 10/2017

Implementation Consultant II

ADP Certification 2016 - Full lifecycle HCM implementations.

Implement Core HR/Talent/Payroll/Benefits for multiple projects simultaneously to ADP WFM and Vantage from other HCM systems including ADP, PeopleSoft, Workday etc.

Team lead: Manage multiple teams with payroll integration implementations to and from WFN to Vantage ADP

Conduct analyses, document requirements, create functional specifications with SQL (HR Core, Payroll, Health, Disability, Eligibility, HSA, FSA etc.)

Full lifecycle integration implementations collaborating with cross functional teams, Agile Methodology.

Requirements gathering, design and configure client test sites, create testing scenarios, QAT, import, test, and scrub data before moving to Production for Go Live; Phase 2 of implementations included historical data.

Beeline, Jacksonville, FL 12/2011 – 11/2015

Client Success Analyst II

Client Success escalation lead with finance/payroll integration feeds.

Provided ‘Best in Service’ post live solutions for large enterprise customers.

Regularly review customer portfolio health, strategies, and account plans with executives/stakeholders.

oHonored with the World Class Customer Service Award and achieving 100% KPIs.

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