Customer Service Specialist
Resume:
Associate Of Science:
Business Administration
Sacramento City College
Sacramento, CA
English:
Full Professional
ad35ob@r.postjobfree.com
Sacramento, CA 95823
Skills
• Surface Sanitation
• Linen Care
• Steam Cleaning
• Storage Area Management
• Credit Card Payment Processing
• Order and Refund Processing
• English Fluency
Courteous with Strong Service
Mindset
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• De-escalation Techniques
Education And Training
Languages
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Handy Cleaning Service - Housecleaner
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03/2019 - Current
The Hotel Paradox - Hotel Housekeeper
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Tamija Whitley
Summary
Experience
Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
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Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
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• Washed and dried dishes to maintain clean and orderly kitchen.
• Laundered sheets and other bedding, made beds and fluffed pillows. Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
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• Interacted pleasantly with clients and guests when performing daily duties. Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
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Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
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Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
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Used wheeled cart to carry linens, towels and cleaning supplies from room to room.
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Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
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Cleaned lobby, lounge and other public areas to maintain health standards and organized, tidy space.
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• Maintained organization, cleanliness and safety in work areas. Responded quickly to guest inquiries and delivered linens and personal care items upon request.
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• Collected payments and provided accurate change.
• Processed sales transactions to prevent long customer wait times.
• Accepted cash and credit card payments, issued receipts and provided change. Trained new team members in cash register operation, stock procedures and customer services.
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• Discounted purchases by scanning and redeeming coupons. Preserved appearance of store by arranging and replenishing displays and merchandise racks.
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Completed opening, closing and shift change tasks by following company guidelines.
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Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
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• Verified orders and bagged items for easy transport.
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