Muhammad Anwarul Ashraf

*** ********* ****, ********* ** L3X 2W6 647-***-**** ad35nx@r.postjobfree.com

Expertise/ Professional Skills

Exceptional Organizational skills Strong written/oral communication Ability to work in a team structure, Highly profiient with TSYS/TS2, Workday as well as Dialer platforms.

Experienced and a demonstrated history of working in the outsourcing/offshoring industry.

Skilled in Analytical Skills, Operations Management, Microsoft Word, Coaching, and Avaya Products.

Strong operations professional, Excellent analytical and solutioning Strong understanding of Work flow processess and creating Reports.

I have a tenacious thirst for knowledge, which continues to expand endlessly and lends

itself to my roles and style of leadership. I strive to comprehend things from the grassroots level to discover fresh efficiencies when incorporating digital elements into solutions

Leadership/ Personal Skills

TeamWork

Integrity

Self motivated

Strong Work Ethics

Good Communication skills and a Team player

Good Analytical skills in evaluating Reports

Well experienced in Problem Solving and Resolution

Skilled in Servicing Mortgages/ HELOC's and Credit Cards

Allied International Credit

August 2004 to present

Team Leader Operations

Met Client SLA continuously in the last 12 months.

Exceeded Client requirements for agent quality in the last 6 months

Exceeded Monthly Revenue target

Monitoring Dialer campaigns, supporting agents so that the client specific SLA’s are meet.

Prepared Daily and Monthly Agent reports to evaluate agent performance.

Evaluating agent quality performance

Arranging and evaluating Risk Management and Loss Mitigation issues with Clients.

Coached and trained agents for performance improvement

Created Work Flow Process for Clients

Creating and Analyzing Daily and Monthly Reports for Clients.

Saudi Industrial Solvents Co Ltd, Saudi Arabia

Operations Supervisor

Saudi Industrial Solvents Co Ltd is a petroleum based Aliphatic Hydrocarbon solvent and transformer oil manufacturing facility in Dammam, Saudi Arabia.

Planned, scheduled and implemented the different process parameters for the optimum throughput of the transformer oil plant.

Day to day monitoring of the different process parameters and to evaluate the parameters for the optimum throughput.

Investigate and analyze the different process related parameters in the area of operation control.

Day to day troubleshooting of the various process units including the utilities and offsite.

Supervised the preventive maintenance of the different process units.

To evaluate the performance of the mechanical equipments specifically centrifugal pumps, and heat exchangers and recommend upgrades whenever necessary.

Trained the process operators in the PLC system and the control instruments.

Met all volume, cost and quality objectives and reduced cstomer quality complaints.

Operating systems: Windows and Win NT4

Applications: MS Office, WorkDay, Dialing Platforms( TCN, Castel, Five9)

Education;

Bachelor of Science in Emgineering, Bangladesh Engineering University

Customer Care Specialist Seneca College

MCSE

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