865-***-****

ad35n7@r.postjobfree.com

C O N T A C T

E D U C A T I O N

High School Diploma

Dec 1999

S K I L L S

Administrative Tasks

Business Development

Complaints

Filing

Insurance Claims

Database

Repair and Maintenance

Prospecting

Advertising and Marketing

Budget Handling

Property Management

Microsoft Office

Project Management

AP/AR

Scheduling

Social Media

Communication

WORK E X P E R I E N C E

American Repair Maintenance

Feb 2023 - Current

FIELD SURVEY TECHNICIAN

Ensured that all inspection reports and documents were accurate and up to date.

Developed and implemented quality assurance procedures to ensure accuracy of inspections.

Identified and reported on potential environmental hazards, such as mold and asbestos.

Maintained and updated records of inspections and safety issues. Provided technical advice and support to clients regarding inspection results.

Recorded and reported on findings of property inspections, including physical condition, safety issues, and code violations. Assisted in the development of new inspection techniques and procedures. Developed detailed reports outlining inspection findings and recommended repair or maintenance plans.

RR Handyman Services

Sep 2021-Feb 2023

OFFICE MANAGER

Answered incoming calls and managed customer inquiries. Created and maintained filing systems for important documents. Scheduled and coordinated meetings and appointments. Developed and implemented office procedures to maximize efficiency and effectiveness.

Assisted in the development of marketing materials. Developed and implemented a customer service system. Processed invoices and payments.

S U MMARY

The goal is to improve professional skills, capabilities, and knowledge in an organization that values hard

work and integrity, while providing new opportunities for growth and presents new challenges.

R E F E R E N C E S

Provided upon request.

R A C H E L K E A L

Law Offices of Ogle Elrod and Baril

MARCH 2016-DEC 2018

CLIENT SERVICE SPECIALIST

Provide legal services to clients and ensure they receive the best customer service possible. Responsible for answering client inquiries related to our legal services, taking detailed messages when needed, and escalating issues appropriately.

Take and record meeting notes, follow up on client requests, and generate updates. Assist in the onboarding process of new clients, help to build client profiles, and manage client records. Provide technical assistance to clients in the use of legal software and other tools. Troubleshoot client issues, research answers to client questions, and offer solutions. Manage document generation, and file generation for clients. Track client satisfaction and feedback, and report client trends to the legal team and management staff. Reasonable Residential

JAN 2012-FEB 2016

OFFICE MANAGER

Answered incoming calls and managed customer inquiries. Developed and maintained databases and spreadsheets. Provided administrative support to senior management. Scheduled and coordinated meetings and appointments. Received and responded to all incoming e-mails, calls, and website inquiries. Utilization of all office equipment to complete various tasks of running the office smoothly. Participated in creating and distributing marketing materials. Created Xactimate bids and proposals for insurance companies HPR & Associates

MARCH 1996-DEC 2011

OFFICE MANAGER

Oversaw the office's day-to-day operations, including sales goals, customer service standards, and inventory control.

Met with prospective tenants to show properties, explain terms of occupancy, and provide information about the local area.

Responsible for application processing and verification, rental inspections, resident retention activities, and lease renewals.

Addressed resident concerns and requests on a timely basis to ensure resident satisfaction with management. Collected monthly payments and provided tenants with notices, when applicable. Monitored all infrastructure and building expenses, reviewing and approving invoices. Routinely inspected grounds, facilities, and equipment to determine the necessity of repairs or maintenance. Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling or construction projects for commercial and residential properties.

Resolved tenant complaints in a timely manner, ensuring their satisfaction on a constant basis

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