Customer Service Cold Calling

RYAN D LANCASTER

*** ****** ** *********, ** ****9 269-***-**** ************@*****.***

AWARDS FOR OFFICE UNDER MY SALES LEADERSHIP

wSTATE FARM SILVER HONOR CLUB YEARS 2008- 2012

wSTATE FARM GOLD HONOR CLUB YEARS 2013 - 2017

wSTATE FARM PRESIDENT’S CLUB YEARS 2008 and 2009

wQUALIFIED FOR AMBASSADOR TRAVEL 08,09,10,12 thru 2016,19,

SALES AND PROFESSIONAL EXPERIENCE

EGC Enterprises, Battle Creek MI 49037

DIRECTOR OF SALES AND MARKETING MAY 2020 THRU PRESENT

Creating a marketing plan to increase brand awareness, generate leads, and convert sales

Building relationships with existing clients by providing excellent customer service and creating personalized experiences for them

Identifying new markets for the company’s products or services that have high potential for growth

Negotiating contracts with new clients to ensure that both parties’ needs are met

Planning and coordinating events such as trade shows or conferences in order to promote products or services

Maintaining relationships with existing clients in order to retain them as repeat customers

Creating and implementing a strategic plan for the company’s sales department

Maintaining a list of potential clients who may be interested in the company’s products or services

Developing and managing relationships with key suppliers

Manage sales team, incentives and strategy

STATE FARM INSURANCE, PLAINWELL, MI 49080 MAY 1999 THRU MAY 2020

Insurance and Financial Professional

wConsistently acquire new clients through referrals and cold calling

wDevelop custom insurance presentations for individuals and families focused on needs-based selling

wRegularly make sales presentations for insurance contracts and financial products

wDevelop new customer relationships and sharpen sales skills to increase closing ratio on quotes to 47%

wAssess individual customer requests using direct and indirect questions to determine full scope of their needs

wTailored sales focus to customer type in order to offer appropriate products and coverage

wManage an orderly office staff and help develop clear personal, business and office goals

wHead of community involvement and outreach initiatives

wCreated and maintained and office culture of “TRAVEL GOAL” for past 10 years

wConsistently embrace company change in programs, utilizing ECRM and available tools to achieve results

EDUCATION AND TRAINING

CAPELLA UNIVERSITY – Minneapolis, MN 2003 - 2006

Bachelor of Science in Business with Specialization in Marketing and Sales

KALAMAZOO VALLEY COMMUNITY COLLEGE – Kalamazoo, MI 1998 - 2002

Communications/ Business Administration

MICHIGAN ACCIDENT/LIFE/HEALTH/CASUALTY/PROPERYY/ 2000 - CURRENT

VARIABLE LIFE INSURANCE SALES LICENSES

FINANCIAL LICENSES: FINRA SERIES 6 AND 63 LICENSES 2015 - CURRENT

NOTARY PUBLIC 2016 - CURRENT

MEMBERSHIPS AND ACTIVITIES

wMember – PRAYER PARTNER Stones Church, Kalamazoo, MI January 2012 – Present

wMember – Bronson Athletic Club, Kalamazoo, MI January 2014 – Present

wPresident of Sky King Meadows Home Owners Association January 2015 – Present

wPresident of the Otsego Class of 1998 Reunion Board June 2016 – Present

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