SOUDABEH “SHEYDA” ABBASI

443-***-****

ad35mx@r.postjobfree.com

SUMMARY

Highly motivated healthcare informatics professional, with over 3+ years of proven experience in Epic (EMR) Systems implementations for large hospital systems. Expert problem solver with robust skills in supporting help desk in resolving IT tickets, testing Epic Hyperdrive, and coordinating system upgrades, enhancements, and troubleshooting to ensure seamless functionality and user satisfaction. Seeking a dynamic opportunity of growth and development in management, to leverage my expertise in configuring, training and supporting Epic systems. Additional core competencies include:

Routine Analysis Project Work Design Support Services Issue Tracking and Follow-up Client Satisfaction

Database Administration Applications and Impact Analysis End-user Application Support Business Intelligence

Documentation and Reporting Technical Support Training and Development Bilingual

Epic Certifications & PROFESSIONAL DEVELOPMENT

Certified Analyst in Cadence

Certified in Patient Access

Certified in EpicCare Ambulatory

Certified Analyst Hospital Coding

Certified Analyst HIM deficiency

PROFESSIONAL EXPERIENCE

RWJ Barnabas Health, Oceanport, NJ 2021 to Present

IT Service Enterprise/Epic Implementation Cadence & Prelude/ HIM & Identity / ClinDoc/ EpicCare Ambulatory

Provided complex enterprise escalated IT support for issues pertaining to the Epic environment, access, training, Symplr, and the learning home dashboard.

Assisted in developing and implementing an end-user curriculum, including facilitator’s guides, playground practice exercises, participants’ manuals, e-learning modules, quick start guides, tip sheets, and workflow.

Delivered end-user training for physicians, other clinicians, and non-clinical staff to develop competence in the use of clinical and business information systems and other computer software applications for various clinical areas and departments within the hospital and clinics.

Analyzed information from various sources to identify the cause of a problem and devised a solution to address and prevent its recurrence.

Mentor and train new trainers, facilitating their acquisition of Epic credentials and certifications.

Create and maintain user (EMP) and provider (SER) records, ensuring accuracy and accessibility for streamlined operations.

Go-live – Elbow Support – Wave 3, 3A, 3B, 4, 5, Maplewood, NJ, New Brunswick, NY, Newark, NJ, Oceanport, NJ

IT Service Management/Supported Cadence & Prelude/ClinDoc/ HIM & Identity/Ambulatory Epic Applications

Successfully delivered At-Elbow Support to inpatient nursing and patient care technician staff during the Epic implementation, contributing to the seamless transition for over 10,000 users.

Delivered end-user support by troubleshooting and resolving basic to moderately complex issues.

Served as site coordinator across multiple locations to oversee system operations and support activities.

RWJ Barnabas Health, Oceanport, NJ

IT Service Management/Five9/EPIC IT Credentialed Trainer – Cadence & Prelude Applications

Scheduled and delivered end-user training along with completing the analysis of Reporting Current State against gap analysis of Reporting Future State with Epic.

Effectively supported the PMO by summarizing training progress and promptly escalating issues as needed.

Supported the performance of unit, system, and integrated testing tasks for data analytics and reporting.

Interpreted information from different sources to determine a problem's cause and develop course of action to resolve the problem and to prevent its recurrence.

University of Maryland Global Campus, Elkridge, MD 2019 to 2021

Higher Ed Program Coordinator Global - Management

Verified program compliance with university, State, and Federal policies; for processing graduate admissions; tracked graduate progress and advised students on courses and academic progress/requirements.

Generated and reported descriptive statistics to develop predictive forecasting models.

Analyzed programs for transfer students from other colleges, levels, and experiences; conducted marketing, including creating flyers, and open houses, and hosting Zoom meetings to boost admissions.

Managed client support cases, facilitated business scalability, and executed various functions to provide tailored solutions for the sales team within the Salesforce system.

RD Pharmacy, Catonsville, MD 2017 to 2019

Supervisor

Balanced safe/deposit box, completed pharmacy operation duties, handled cash with accuracy, provided daily reports/review, audited deposit sheets, entered data. Educated patients and families on short- and long-term treatment plans, and develop customer service plans based on needs.

Provided quality customer service, managed employees and cash receipts. Complied with pharmacy rules and regulations, including HIPPA.

Liberty Associates Insurance Company, Towson, MD 2013 to 2015

Quality Manager

Organized and led work groups to carry out quality assurance functions.

Developed clinical policies, standards, and initiatives to improve customer advocacy and health outcomes.

Ensured that patient's accounts are linked to accurate Fee schedule, Co-pays, Deductibles, Benefits, Frequencies, and Limitations.

Community College of Baltimore County (CCBC), Catonsville, MD 2013 to 2019

Specialist IV

Maintained meticulous records and files for external agencies by ensuring compliance and providing reliable information for audits and reporting purposes.

Facilitated effective communication through well-written letters, memos, and correspondence to assure clear and professional interactions with internal and external stakeholders.

Improved data management by implementing Excel spreadsheets for data entry and tracking.

Enabled informed decision-making and provided reliable data for monitoring and evaluation through timely and accurate processing of monthly reports. Promoted knowledgeable and skilled workforce by training new employees.

Created and processed 400 CAFs with a low error rate by improving office processes and workflows.

EDUCATIONAL BACKGROUND

Master of Science in HealthCare Informatics University of Maryland College, Largo, MD

Bachelor of Science in Health Care Management University of Maryland University College, Largo, MD

Bachelor of Science in Business Accounting Andisheh University, Jahrom, Iran

TECHNICAL PROFICIENCIES

SharePoint, Edius, Blumen, Salesforce, PeopleSoft, OnBase, Adobe Photoshop, Adobe Captivate, Pharmacy Software, Cash Auditing Software, and Microsoft Office Suite (Excel, Word, and PowerPoint, Outlook), Microsoft Teams, IT Enterprise Service Desk, CRM, Epic Hyperspace/Hyperdrive, Epic Classic, Epic Text, Solarity, Service Now

Credentialed trainer HIM/Identity/Cadence/Prelude/EpicCare Ambulatory/Grand Central

Certified Higher Education Coordinator for AA, BA, MS, Doctorate, Military, Veteran Students (MD, U.S.)

Advanced Accounting; Industrial Accounting Computer Operation General Accounting; Salary and Wage Accounting

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