AMBER ANDERSON

Debary, FL ***** 423-***-**** ad35me@r.postjobfree.com

High-energy Quick service Restaurant management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale- building abilities to enhance employee engagement and boost performance. Restaurant-general-manager, 02/2019 - Current

Sailormen Inc – Daytona Beach Fl

Lowered labor 7-10%: lowered food cost by 2-3% and increased sales Carefully interviewed, selected, trained, and supervised staff. Set clear expectations and created positive working environment for employees. Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

Effectively managed payroll and timekeeping, and paperwork for new hires and terminations. Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Correctly calculated inventory and ordered appropriate supplies. Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, PROFESSIONAL SUMMARY

WORK HISTORY

glassware and other materials.

Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.

Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Purchased adequate quantities of food, beverages, equipment, and supplies. Maintained safe working and guest environment to reduce risk of injury and accidents. Maintained facility and grounds to present positive image. Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.

Monitored inventory of supplies and purchased orders to maintain adequate stock levels. Tracked daily sales transactions and invoices for accurate and updated financial reporting. Led and directed team members on effective methods, operations, and procedures. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Assistant General Manager, 03/2022 - 08/2022

Freddies Frozen Custards – Kingsport, TN

Handled cash accurately and prepared deposits.

Motivated, trained, and disciplined employees to maximize performance. Resolved problems promptly to elevate customer approval. Managed team schedule with eye for coverage needs and individual strengths. Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Analyzed customer feedback data to identify areas of improvement and develop solutions. Developed and implemented policies and procedures to improve customer service and satisfaction. Trained new employees on proper protocols and customer service standards. Assisted in recruiting, hiring and training of team members. Interacted well with customers to build connections and nurture relationships. Scheduled employees for shifts, taking into account customer traffic and employee strengths. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Trained and guided team members to maintain high productivity and performance metrics. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Reported issues to higher management with great detail. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. Implemented innovative programs to increase employee loyalty and reduce turnover. Retail Salesperson, 08/2018 - 02/2019

Bikers Den – Daytona Beach Fl

Worked to build relationships with customers and built potential for additional sales. Engaged customers in social conversations to create pleasant and easy shopping experience. Increased sales and customer satisfaction through personalized servicing. Offered each customer top-notch, personal service to boost sales and customer satisfaction. Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.

Managed customer from initial contact to closing with attention to detail to build loyalty. Logged reports, expenses, receipts, and sales in company database. Located merchandise across various locations to address customer needs. Trained and mentored new sales representatives.

Assistant Store Manager, 06/2015 - 08/2018

Popeyes Famous Chicken – Kingsport, TN

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Rotated merchandise and displays to feature new products and promotions. Walked through store areas to identify and proactively resolve issues negatively impacting operations. Maintained positive customer relationships by responding quickly to customer service inquiries. Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement. Processed payments for credit and debit cards and returned proper change for cash transactions. Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Created and maintained safe and secure work environments for employees. Reconciled daily sales transactions to balance and log day-to-day revenue. Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Provided weekly work schedules to employees to accommodate business demands and vacation requests. Trained new employees on proper protocols and customer service standards. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Assisted in recruiting, hiring and training of team members. Interacted well with customers to build connections and nurture relationships. Trained and guided team members to maintain high productivity and performance metrics. Scheduled employees for shifts, taking into account customer traffic and employee strengths. Reported issues to higher management with great detail. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Mitigated business risks by working closely with staff members and assessing performance. Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. Implemented innovative programs to increase employee loyalty and reduce turnover. Hiring standards

Sales planning

Cost controls

Safe food handling

Scheduling

Budgeting

Workflow planning

Multitasking Abilities

Analytical and Critical Thinking

Food Safety and Sanitation

Billing and Payment Processing

Suggestive Selling

Monthly Inventory

Customer Loyalty

Loss Prevention Strategies

Waste Reduction

Corrective Actions

Schedule Coordination

Inventory Management

Staff Scheduling

Guest Satisfaction

Training and Development

Labor and Food Cost Control

Safe Work Practices

Food Allergies

Service Standards

Profit and Loss Control

Investigating Complaints

Teamwork and Collaboration

Inventory Accuracy

Complex Problem-Solving

Managing Deliveries

Hiring standards

Manage Promotions

Team Relationships

Calm and Pleasant Demeanor

Equipment Maintenance

Maintain Food Safety

Supply Ordering and Management

Delegating Assignments and Tasks

SKILLS

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