M

Margaret

Murguia

651-***-****

margaret_murguia@ya

hoo.com

Rancho Cucamonga,

CA 91730

SUMMARY

SKILLS

Greeting Customers

Switchboard Operation

Front Desk Operations

Recordkeeping

Typing Skills

Records Management

Excellent Phone Demeanor

Clerical Support

Computer Skills

EXPERIENCE

PBX Switchboard Operator

Chino, CA

Chino Valley Medical Center/ Aug 2019 to Jul 2023

Answered and routed incoming calls on a multi-line PBX switchboard. Monitored system for outages and reported them to the appropriate personnel. Greeted callers, ascertained nature of business, and directed calls to appropriate personnel or department.

Provided information regarding company services, hours of operation, and other related questions.

Transferred calls to voicemail when necessary.

Maintained records of all incoming and outgoing calls using computerized systems. Medical Receptionist

St. Paul, ID

Eastside Medical Group/ Jul 2014 to Nov 2018

Greeted and checked in patients, updating patient information in computer system. Verified insurance coverage for appointments and collected co-payments as required. Scheduled patient appointments, verifying accuracy of appointment times with providers.

Prepared charts for new patients, ensuring all necessary forms were completed correctly.

Assisted with filing of medical records and documents, maintaining accurate electronic files.

Data Entry Operator

St. Paul, MN

RMS inc/ Feb 2010 to Nov 2013

Assisted with research projects by gathering, analyzing, and summarizing data. Managed workflow processes related to document management tasks efficiently. Inputted customer data into computer database accurately and quickly. Reviewed source documents for completeness prior to entering them into the database.

Compiled reports from multiple databases using advanced search tools. Updated existing data records and deleted unnecessary files. Data Entry Operator

St. Paul, MN

Taymark Inc./ Sep 2000 to Nov 2005

Assisted with research projects by gathering, analyzing, and summarizing data. Managed workflow processes related to document management tasks efficiently. Inputted customer data into computer database accurately and quickly. Compiled reports from multiple databases using advanced search tools. Maintained accurate logs of all activities performed in the course of daily work. Identified errors in source materials before they were entered into the system. Processed high volumes of paperwork in a timely manner to meet tight deadlines. EDUCATION AND TRAINING

High School Diploma

Pomona Catholic Girls High Sep 1979

Pomona, CA

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