CONTACT

Address : Denver, NC *****

Phone : 704-***-****

Email : ad35lv@r.postjobfree.com

SKILLS

• Advanced MS Office Suite knowledge

• Excel spreadsheets

• Sensitive material handling

• PC proficient

• Back office operations

• IManage proficiency

• Recordkeeping and bookkeeping

• Inventory systems

• Microsoft

• Data entry documentation

• Accounting support

• Phone call answering

• Originality and Creativity

• Administrative Management

PROFESSIONAL SUMMARY

Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

WORK HISTORY

Notary Public/Owner/Operator, 03/2020 to Current

Beastside Custom Designs LLC

Retail Merchandiser, 09/2020 to 01/2022

Driveline

• Prepared registered and certified mail for dispatch. Reviewed documents and personal identifying paperwork or government- issued IDs for each person.

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Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.

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Strengthened traceability, developing organization systems for contracts, records, reports and agendas.

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• Routed agreements, contracts and invoices through signature process.

• Asked signers if the information contained in the document was true. Received and screened high volume of internal and external communications.

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• Managed day-to-day business operations.

• Reconciled daily sales, returns and financial reports in QuickBooks.

• Monitored and managed stock and pricing for several product lines.

• Updated store planograms in collaboration with management. Highlighted differences between competitor brands and managed product lines through innovative merchandising campaigns.

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Reorganized sales floor to promote sales, displaying high demand products in prime locations.

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Planned and coordinated product availability for advertising and promotion purposes.

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Organized store merchandise racks and displays to promote and maintain visually appealing environments.

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CHRISTY MANNING

STAY HOME MOM, 04/2006 to 08/2020

MY SON - HOME

STAYED HOME AND RAISED MY SON

Warranty Administrator, 02/2001 to 01/2006

East Carolina Auto and Truck Center - Greenville, NC

• Folded and arranged merchandise in attractive displays to drive sales. Stocked merchandise, clearly labeling items, and arranging according to size or color.

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Inspected merchandise for quality and arranged proper display location on floor.

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Monitored inventory levels and kept adequate stock in product displays on sales floor.

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• Kept thorough records of service actions and customer information.

• Organized claims paperwork and booked appointments with customers.

• Stayed up to date on factory announcements and recalls.

• Managed logistics of incoming and outgoing components shipments. Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.

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Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.

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Analyzed insurance organizational structures, business and intermediaries; studied basic documents, including common clauses, policies and insurance contracts.

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• Demonstrated self-reliance by meeting and exceeding workflow needs.

• Gathered paperwork and contacted customers to book appointments.

• Maintained detailed service and customer records. Processed claim paperwork and followed up on missing information to complete processing.

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Submitted supporting documents to satisfy criteria required by manufacturer or distributor.

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Analyzed problems, identified trends and developed strategies to optimize claims process.

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Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.

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Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.

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Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.

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• Monitored factory recalls and announcements to stay on top of changes. Maintained strong knowledge of basic medical terminology to better understand services and procedures.

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• Calculated adjustments, premiums, and refunds.

Communicated effectively with staff members of operations, finance and clinical departments.

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• Checked documentation for accuracy and validity on updated systems.

• Coordinated with contracting department to resolve payer issues. Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

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Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.

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EDUCATION

High School Diploma

Munford High School - Munford, TN

Certificate : Information Systems Technology

Pitt Community College - Winterville, NC

Certificate : Medical Billing And Coding

Gaston College - Dallas, NC

Bachelor of Science : Business Administration, Expected in 03/2027 Strayer University - Washington, DC

VOLUNTEER AS MENTOR AT STRAYER

UNIVERSITY THROUGH MENTOR COLLECTIVE

MENTOR 5 STUDENTS AT STRAYER UNIVERSITY

CERTIFICATIONS

Student Success Mentor Certificate from Mentor Collective

Contact this candidate