TODD M. DOVEY

Contact

Cheektowaga, NY

716-***-****

ad35lg@r.postjobfree.com

Professional Summary

Results-driven professional with a strong background in franchise and district/regional retail operations. Proven track record of success in leading high-performing teams, driving revenue growth, and optimizing operational efficiency. Skilled in strategic planning, team building, and implementing innovative sales and customer service strategies. Recognized for transforming underperforming operations into profitable ventures and exceeding company goals. Adept at fostering a culture of continuous improvement and achieving high levels of customer satisfaction. Education

Business Management

Studies

Jefferson Community College

Watertown, NY

General Diploma

Watertown High School

Watertown, NY

Skills

KPI Management

Social Media Marketing

Training and Development

Supply Chain Management

SWOT and Market Analysis

CRM- E Commerce Platform

Digital Marketing

Digital Unity

Canva- Docs

BambooHR

Zenoti POS

PrismHR

Barcode Scanners

RFID Scanners

Electronic Shelf Labels

Queue Management Systems

Astreem- Franchise

Beacon Technology

Certifications and

Trainings

Professional Sales Associate

Certification

Experience

2021- 2023

Lake Effect Furniture and Mattresses • Sales Manager Cheektowaga, NY

• Managed a team of 18 sales representatives, driving revenue growth through strategic leadership, innovative sales tactics, and strong social media presence.

• Achieved a 390% increase in financing contracts, surpassing

$3.7M, by implementing effective business growth strategies.

• Drafted detailed reports on key sales metrics, such as door swings, conversion rates, financing, protection plans, and mattress sales, guiding informed decision-making and performance improvements.

• Doubled conversion rates from 14% to 28% by introducing customer-centric sales processes, resulting in significant revenue growth.

• Conducted strategic evaluations against KPIs, enhancing performance and implementing CRM strategies to ensure high customer satisfaction and retention.

• Recruited, trained, and developed a high-performing team, fostering a culture of continuous skill development and teamwork.

• Provided expert coaching and training in various areas, including customer relations, product knowledge, time management, and communication, elevating customer service standards.

• Established strategic partnerships with manufacturers and vendors, expanding sales opportunities and diversifying the sales range.

2020- 2021

Temujin Supercuts LLC • Director of Salon Operations New Hartford, CT

• Directed daily operations and long-term planning, ensuring project completion and strategic action planning.

• Supervised development of standard operating procedures, led recruitment efforts, and promoted leadership growth.

• Accomplished a 25% reduction in supply costs, optimizing resource allocation and improving operational efficiency. 104 Training Modules

Awards

Regional Director High

Performing Award

Regis Corporation

2012, 2013, 2014, 2015

Regis Support Partner of the

Year

Regis Corporation

2017

Asset Protection Award

Regis Corporation

2014, 2015

• Identified key performance indicators and benchmarked against industry standards, developing plans to maximize organizational goals.

• Evaluated SWOT to identify strengths, weaknesses, opportunities, and threats, setting and overseeing KPIs for optimal performance.

• Enhanced team performance and collaboration through effective communication, recruitment of skilled professionals, and informed trend analysis.

2011- 2020

Regis Corporation • Director of Franchise Operations/ Regional Human Resources Support Manager/ Regional Director Minneapolis, MN

Director of Franchise Operations (2017-2020)

• Implemented successful new store openings, providing consulting, training, and support to franchisee consultants, field leaders, and managers.

• Evaluated potential franchisees' financial qualifications and operational commitment, educating them on the franchise opportunity and business model.

• Established trust with potential franchisees through engaging Discovery Day events, presentations, and informative training sessions.

• Developed and coached 12 franchisee consultants, enhancing operational effectiveness across 136 franchise owners and 657 salons.

• Enhanced franchisee service satisfaction, achieving a 37% increase, and aligned strategic goals with the company's mission and values.

• Drove profitability and brand standards in existing stores, identifying best practices for financial growth, and facilitating franchisee meetings.

• Grew membership-driven programs for customer retention, conducting SWAT analyses with franchisees to identify profit opportunities.

Regional Human Resources Support Manager (2015-2017)

• Provided HR and operational guidance to VP of Operations and seven Regional Directors, overseeing activities across 560 salons in the Eastern US and Puerto Rico.

• Assisted in formulating quarterly business strategies, leading to an induction program that improved guest and stylist retention 40%, augmented social media engagement by 30%, and improved stylist retention by 65%.

• Developed training modules focused on skill enhancement, product understanding, client loyalty, and revenue generation, resulting in optimized performance.

Regional Director (2011-2015)

• Led regional operations across 88 hair salons, ensuring adherence to corporate SOPs and peak business performance.

• Developed and implemented a pilot program to enhance guest services and retention in underperforming salons.

• Successfully transformed 24 underperforming salons from negative cash flow to profitability.

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