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Customer Service Team Lead

Location:
Fargo, ND
Posted:
March 06, 2024

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Resume:

**** ***** ***** **

Cornelia, Ga *****

Phone 706-***-****

ad35lf@r.postjobfree.com

Crystal Wright

Objective

To be gainfully employed

Education

**** ***** ****** **** ****** Homer, GA

Work experience

August 2015 till Now Lindsay Windows Baldwin, GA

Position – Account executive / HR and Safety Team Lead

I was responsible for HR for 3 1/2 years – which included the application process, Interviewing and I-9 processing. I work in customer service – I receive customer orders via phone, email, and chat. I help solve customer problems and find the best solutions. I have my own set of customer accounts. I help them navigate through our online ordering and website daily. Providing answers to their questions about products and pricing. I help route my customers shipments daily and answer any questions they have about their order status and shipping dates. I have become a product expert and understand my customers’ needs. I provide effective solutions and deliver exceptional customer service. Daily Scheduling – I coordinate the schedules to be run on the production floor each day for 1500 windows. I invoice for all our accounts and trucks. I order supplies for the office as needed. I have office printers and copiers maintained through an outsource company. I have scheduled and planned lunch meetings. Cross- trains other CSR. Fluent with word, excel, Supply Pro, Builder Tend and Malleo. I am the Safety Team Lead for 180 employees. I coordinate all the facility Safety Meetings. My CPR and First Aid certificates are up to date.

July 6, 2012 till July 16, 2015 Habersham County Medical Center Demorest, GA

Position - Nurse Tech / Phlebotomist

Skills and Responsibilities:

Worked as a Phlebotomist for 2 years.

Worked in Labor and Delivery, in ICU, in the lab and Medical Surgical. I have filled in for the Emergency Room. I have taken vital signs, assisted in C-Section and delivery, and cleaned patients.

I have my Phlebotomy certificate and have taken CPR classes, First Aid classes and Stroke Awareness classes.

Feb. 2009 till Dec.2011 IH Services Cornelia, GA

Position – Cleaning Service

April 2007 till May 2009 Little Blessing Academy and Big Bird’s Nest Cornelia, GA

Position – Head Teacher and Co-Owner

Skills and Responsibilities

General Office Responsibilities - accounts receivable and payable, customer service and payroll.

Responsible for hiring new associates, organized educational monthly calendars,

Prepared weekly reports on each child, daily behavior reports, cleaned classroom each day

according to state standards. Supervised seven associates, made schedules for other associates.

Had responsibility for entering their time into payroll. Coordinated fund raising events.

Managed daycare when owner was out or on vacation.

Reference:

Joye Dodd

Ethicon

5613 Pea Ridge Road

Cornelia, GA 30531

706-***-****

Carol Loggins

Windstream 706-***-****

Brook Gibbs

Lindsay Windows

608-***-****



Contact this candidate