Customer Service Call Center
Resume:
CHERYL BEAUFORD
***************@*****.***
Farmington, MI 48336
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CUSTOMER SERVICE SPECIALIST
ASTON CARTER
Jun 2022 - Apr 2023
Experience: Vera Bank, CME FCU, Androscoggin Bank, Centra Credit Union, and Cadence Bank. Skills: Assisting with Online Mobile Banking, Authenticate members Personal/Business/Commercial Accounts. Transferring funds into Internal and External accounts, and verifying Loan Accounts, Providing Routing numbers, Stop Payments, Mobile Deposits, Set Alerts, Unlock Accounts, Provided User ID's, Changing Passwords, Updating Addresses, Phone numbers, Email Addresses, and resetting phone access codes, Service request, Enrolled members Business or Personal Accounting Online banking . Assisted with changing passwords, provide Account balances, Confirm transactions, View Check and Order check for members . CLERICAL
IMB APARTMENTS — Detroit, MI
Jun 2002 - Jul 2021
CALL CENTER REPRESENTATIVE 1998-1999
COMERICA HEADQUARTERS — Detroit, United States
Feb 1998 - Aug 1999
LINE ASSEMBLY, AND PACKAGE HANDLER 1996-1998
TECHNICOLOR — Detroit, MI
Aug 1996 - Oct 1998
PERSONAL CARE PROVIDER
HAP — Detroit, MI
Apr 1992 - Jun 1995
E x p e r i e n c e
Organizing the office, creating and updating records, Scheduling and planning meets and appointments to show the property
I also assisted with data entry, and sorting and filing documents. Answering outbound and inbound calls, identifying customer needs, and check processing Analyzed checks, coding sensitive financial data, and aiding in the transfer of money between accounts. Inspects product to ensure high quality, Load and unload items from machines, carts, and dollies Placed items onto equipment for processing.
Assigning personal care physicians to new hap members, Filing, and answering inbound and outbound calls
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HIGH SCHOOL DIPLOMA
Jan 91 CODY HIGHSCHOOL — Detroit
COMPLETED COURSEWORK TOWARDS NO DEGREE ACCOUNTING AND BUSINESS MANAGEMENT WAYNE COMMUNITY COLLEGE — Detroit
Education
S k i l l s
Office management
Call center operations
Inbound phone calls
Gathering information
Complaint resolution
Quality Assurance Controls
Client Communication
Scheduling
Multi-line phone proficiency
Filing and data updating
Sorting and labeling
Billing and Invoicing
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