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Business Development Customer Service

Location:
Matawan, NJ
Salary:
130,000
Posted:
March 06, 2024

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Resume:

JAMES KENNEDY

ad35ko@r.postjobfree.com 917-***-**** Matawan, NJ 07747

Summary Customer-oriented, strategic-thinking sales professional with over 30 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control vendor relations, territory development and revealing customer needs to deliver solutions. Skills Account Management

Customer Relationship Development

Salesforce CRM Tool Proficiency

Account Planning

Prospecting and Networking Skills

Consultative Selling

Account Director 01/2021 – 02/2024

SLWM And Preceding Companies Red Bank, NJ

Sold 5 New Logos for our SaaS Marketing portal technology

Responsible for several key client relationships in the Northeast consisting of $6 Million in Revenue for e-commerce stores for print and promotional product programs

Managed Customer Service team consisting of 3 Account Managers and 2 CSR’s

Doubled Revenue in Company’s Largest Educational Client in 9 month period Senior Account Executive

11/1995 - 12/2019

Taylor Communications And Preceding Companies Springfield, NJ

Exceeded sales and profitability quotas in 20 of 24 years

Sold the largest Health Care Payer contract which included negotiating several contract renewals over 23 year period and retained client during 5 acquisitions

Recognized as company subject matter expert in Managed Care Insurance Industry and led monthly vertical market strategy sessions to strengthen service offering in this highly regulated space

Sold outsourced solutions including critical communications, print on demand programs and fulfillment services through consultative selling approach

Created unique solutions for highly regulated Managed Care Insurance Communications including ID Card Fulfillment Programs, ANOC Fulfillment, EOB Printing and Mailing and Member Directory Fulfillment

Sold Storefront E- Commerce Platform to support sales rep and marketing team access to print on demand materials and promotional products

Sold commercial print, envelopes, promotional products, labels, print on demand and direct mail services

Education Bachelor of Science: Business Management Fairfield University, 1991



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