Customer Service Sales Representative

Jenny M Perez Pena

**** ******* ******* ******** ** 21225

***-***-****-***************@*****.***

OBJECTIVE:

To obtain a challenging position with a company in which I can utilize my skills and abilities with growth potential based upon performance. My attributes are I’m a fast learner, always willing to learn new fields, and very easy to work with.

EXPERIENCE:

Margarita United Beauty Care Products

2015-Present

Bilingual Manager/Sales Representative:

Oversee and supervise employees.

Share information and responsibility for achieving sales and profitability projections for the Company on an annual basis.

Assist in resolving customer complaints.

Perform management duties (open/closed stores, make daily report and provide any job-related benefit to employer

Provided excellent one on one customer service and sales, packing and shipping hair care products.

Kennedy Personnel Baltimore MD

2010-2014

Bilingual customer service specialist:

·Assist consumer for one-on one bilingual child support enrollment and answer questions.

Ensure quality customer service and accurate dissemination of information to clients over the phone.

Set appointments for clients, provide consumer eligibility and case status and information.

Communicate with other child support case specialists for assistance with escalations client application resolution and child support enforcement.

PMP Health Services, Inc, Glen Burnie, MD

8/2005 3/2009

Assistant Manager:

Answer telephone and took accurate massages

Provided excellent Customer service

Maintain log of work activities and presented reports to management

Received purchases orders and send out invoices

Typed office projects utilizing QuickBooks program

Maintain log of inventory and temperature log

Send out and received merchandise

Process bank transaction

Law Office of Salvador Collazo, Bronx, New York 3/18/2003

Office Assistant:

Scheduled appointments

Processed bank transaction, deposits.

Answer telephone and took accurate massages

Provided excellent customer service

Filed and duplicated confidential documents

Typed office projects utilizing Microsoft word

Filed legal documents with the New York Supreme Court

Filled out applications for clients

Mail letters to clients and government agencies

EDUCATION:

The French institute of Cosmetology, Washington DC

Licensed cosmetologist

Samuel Gompers Vocational High School, Bronx, New York

Computers Desktop

USA Travel School, New York, New York

Travel Agent Course and Flight attendant

Elite Health Care Training Center

NHA Certified Medical Assistant certification #W4Q9J3B7

Medical Interpreter School/present

First Aid CPR AED ECAR

Computer Knowledge of Microsoft word and QuickBooks

Bilingual Spanish and English

Good communication and interpersonal skills

REFERENCE

Available upon request

Contact this candidate