SUMMARY

Sales Professional with over ** years of experience in Sales and Operations Management, Consultative Sales, and Sales Coaching and Mentoring. Key skills and competencies:

Consistently exceeding Corporate and Leadership sales revenue and growth targets by an average of 150%.

Evaluating existing Sales and Operations programs and processes to identify and resolve roadblocks and streamline essential business activities such as business development, customer support, training, and market awareness.

Building highly effective sales teams to achieve success for the organization and the team.

Coaching and mentoring sales associates on using effective problem-solving techniques to develop self-awareness and build confidence in overcoming difficult situations and achieving sales goals.

Developing and implementing sustainable and highly successful Sales programs and processes, using end-to-end sales strategies and techniques focused on identifying and winning opportunities, expansion within existing customer base, acquiring new logos, and building trusted partnerships.

Communicating, brainstorming, and collaborating with marketing colleagues, local account managers, market segment managers, and product vendors to drive successful sales activities and trends.

Building and maintaining superior Customer relationships, driving exceptional sales and customer experience.

Maintaining accurate account intelligence in Salesforce, including logging updates, forecasting business opportunities, and providing team reports and analysis to Leadership.

COMPETENCIES AT A GLANCE

Sales & Operations Leadership Business-to-Business Sales High-Performance Team Building SMB Selling Strategic Planning Scalable Sales Processes SaaS Sales Wholesale & Retail Sales & Operations Sales Training & Coaching Dealer Management Channel Program Management Retail Management Manufacturer Partner Management Salesforce (CRM) Talent Recruiting & Retention Channel Strategy Development Demand Generation Campaigns Restoration and Mitigation

RELATED WORK EXPERIENCE AND KEY ACCOMPLISHMENTS

Coordinator, Sales & Service T&D Division / Business Operations

Toshiba International Corporation / Houston, TX / 2022 - 2023

Managing business operations with the product manufacturer in Brazil.

Building, managing, training, and supporting the Reseller channel.

Selling high-level products and services to Fortune 500 energy companies, exceeding division sales goals 10-fold.

Project management of large multi-phase product sales, including purchasing, as well as coordinating and managing all logistics and implementation services between the manufacturer, resellers, and customers.

Maintaining and updating all sales and product training material.

Conducting Reseller and internal Sales and Operations training.

Managing T&D Business Operations, including implementation and service contractor relationships.

District Manager / Business Development / Channel management and development

MTD Products / 2019 – 2021

Exceptional sales goal obtainment with 112% and 176% for first and second years, respectively.

Managed Direct Retail Sales Operations, including developing programs, as well as hiring and training sales personnel for over 45 independent and retail corporate store locations.

Through a focused and deliberate effort, developed in-person relationships with existing MTD product resellers throughout the region, creating a new culture of professionalism and respect.

Expanded the Reseller Channel and consistently exceeded KPI goals.

Provided consultative product and inventory guidance, fostering trust and loyalty to the benefit of the organization and the customer.

Sales & Operations Manager / Sales and Product Trainer

Voice Solutions, LLC dba Automated Voice & Data Solutions / Houston, TX / 2017-2019

Met and exceeded revenue by 123% of targets to support the company growth objectives.

Assessed and developed SaaS sales strategies. Accomplished a 19% increase in sales and a 12% increase in new customers.

Met goals of building the sales team to sell the company.

Developed focused campaigns to broaden customer interest, loyalty, and expansion.

Developed, coached, and motivated a highly effective sales team.

HVAC & Environment Sales Manager

ARS Services / Houston, TX / 2014 -2017

Responsible for all functions and personnel related to the EAS Air Quality Department Sales Management.

Met or exceeded quarterly revenue targets supporting the regional goals.

Created and executed focused and defined Business Plan.

Planned and organized all sales-related activities.

Analyzed ongoing performance with monthly sales goal plans.

Maintained and developed the customer pipeline.

Retained existing accounts and expanded solutions utilization by developing long-term relationships with key decision makers.

Director Sales & Marketing

Internet America / Houston, TX / 2011-2014

Built successful inside and outside sales and services programs. Packaged subscriptions (SAAS) and service contracts increased by 133%.

Retail management, Develop, manage, train, direct retail operations in over 27 independent communication/cell phone dealers.

Identified new sales opportunities to build and launch reseller program in strategic locations, streamlining corporate sales and marketing processes to meet year-over-year (YoY) goals.

Developed and implemented partner/reseller training program.

Increased internal sales by more than 24%, and reseller sales by over 35%, by facilitating the creation of new business using data analysis of market trends.

Conceptualized and created new marketing and advertising strategies and led sales team in the utilization of updated standard operating procedures.

Senior Account Executive

CompuCom Systems / Houston, TX / 2004-2011

Sold solutions to enterprise customers including Software, Training, data center servers, storage, networks, and desktop systems.

Collaborated with C-level executives throughout the development and implementation of strategies to maximize company driven solutions, products, and services.

Successfully increased sales and customer count. Sales on average of 34% yearly

Achieved Leadership Award for reaching over $20MM in annual sales with $4.3MM in gross profit.

TECHNOLOGY & BUSINESS APTITUDES

Sales Training & Development – Sales Negotiations Training, Sandler Training, Richardson Sales Performance, IBM Sales Bootcamp, Xerox Sales Bootcamp, Zig Ziglar Leadership Training, Duane Sparks “Action Selling – How to Sell Like a Pro”, Neil Rackham “SPIN Selling”, Steven Covey “7 Habits of Highly Successful People”, Dale Carnegie.

Business Management / CRM – Microsoft Dynamics, eAutomate, Salesforce, ACT!, Oracle EBS

SaaS – Microsoft Azure, Salesforce, IaaS – Oracle.

Product Certifications – HP Server certification, Printer and office equipment training,

Operations and Distribution – Sales, Warehouse, Call Center, Dispatch, Quality Assurance, Logistics

Telephony / Call Center Systems – Genesys PureConnect and PureCloud, Altigen

EDUCATION

Northwood University – Business Management BBA - Management

University of Texas Arlington – Business Marketing BBA- Marketing

CONTINUING PROFESSIONAL EDUCATION & AFFILIATIONS

FEMA Certified

Oracle Proficient

ISO 9001 Certified

Microsoft Sales Certified

Salesforce Certified

Spin Selling, Challenger Development Program, Toastmasters

Marketing and Management Baccalaureate degrees

CONTACT INFORMATION

Email: ad35kg@r.postjobfree.com

Phone: 713-***-****

LinkedIn: https://www.linkedin.com/in/chris-lamendola-07636812

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