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Customer Service Administrative Assistant

Location:
New York, NY
Salary:
95k
Posted:
March 06, 2024

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Resume:

Kimberly Dexter

New York

516-***-**** ad35ju@r.postjobfree.com

PROFESSIONAL SKILLS

● Microsoft Applications

● Google Suite Applications

● Egencia Travel

● PowerPoint

● Teams

● Expensify

● Concur

● Slack

● Zoom

● Monday.com

● Asana

● Budgeting

● Negotiation

● Expense Reporting

● Team Leadership

● Collaboration

● Onboarding/Offboarding

● Analytical Thinking

● Project Management

EXPERIENCE

Applause, Software technology testing - New York, NY July 2022 to Present Assistant/Office Manager

● Successfully set up the first independent NYC location with brand new furniture, security protocols, and vendors while staying within the company budget.

● Ordered/stocked kitchen, office, and testing supplies for an office of 50+ staff members while staying within the company budget.

● Onboarded new employees on site while providing tools and support needed to be proficient in their roles.

● Conducted monthly audits to ensure staff is following security protocol.

● Managed office maintenance and vendors to ensure a stable and enjoyable working environment.

● Supported the onsite Director of Operations with ad hoc projects.

● Arranged domestic/global travel logistics for directors and executives.

● Executed payroll globally and resolved any discrepancies that may have arised.

● Managed conference room reservations and provided set up and clean up after meetings.

● Filed incident reports to the legal team in the event of an occurrence.

● Managed all office expenses and reports.

● Planned staff birthdays and events.

● Created a global device tracker to keep inventory up to date in all connected locations.

● Administered tester payments daily.

Iovino Enterprises - Great Neck, NY Dec 2021 to July 2022 Office Manager/Legal Clerk

● Ordered/stocked kitchen and office supplies for an office of 100+ people and kept the monthly expense report up to date.

● Handled workers compensation claims and correspondence with insurance companies.

● Created a Highway Use Tax payment guide for future employees.

● Scheduled vehicle maintenance and repair for the CEO.

● Created reports (COIs, policies and subcontractor agreements) manually since the CMiC software did not have a filter option.

● Kept calendar hearings up to date for the company attorney.

● Worked with building maintenance and vendors to ensure a stable and enjoyable working environment.

● Provided lunch for company events.

● Kept commercial vehicles for all 5 umbrella companies up to date with valid insurance plus other USDOT requirements.

● Made DMV trips to make updates to company vehicles.

● Kept track of the EZ pass accounts and charges for all staff. Alba Wheels Up - Valley Stream, NY March 2019 to March 2021 Office Manager

● The Gatekeeper for all staff when receiving calls and visits.

● Greeted visitors and have them follow security procedures while visiting the office.

● Ordered breakfast for the CEO daily.

● Point of contact for all courier pick ups and drop offs.

● Maintained, scheduled and organized conference room reservations.

● Ordered office supplies for an office of 70+ people and submitted monthly expense reports.

● Ordered and packed christmas gifts for over 200 clients two years in a row.

● Reviewed key shipment data using reports generated in the Cargo Wise software to identify inaccurate or missing elements.

● Verified, gathered, and completed data by contacting or utilizing resources, including websites and customer service calls.



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