LaKendra M. King

*** ******* ***

Apt. ****

Winder, Ga. 30680

678-***-****

ad35it@r.postjobfree.com

OBJECTIVE To secure a position in the customer service/collections/data entry field that allows me to contribute my skills and knowledge.

WORK EXPERIENCE

Vital Recovery Services Inc. (2013-2014)

Collector

- Utilize dialer and manual operations to contact consumers

- Manage over 1000 GM Financial and Security Service Federal Auto deficiency loans

- Negotiate satisfactory arrangements with consumers to help resolve debts

- Light skip tracing

- Service accounts ranging from primary to warehouse levels

- Adhere to FDCPA

CompuCredit (2006-2010)

Account Manager

- Focused on reducing gross loss of past due accounts

- Interacted with customers suggesting methods for resolving financial matters

- Utilized dialer system to contact assigned delinquent customers

- Used all available resources to effectively adjust customer accounts

- Contacted customers to negotiate satisfactory payment arrangements

- Utilized influence and negotiation skills

- Utilized collection screens to quickly analyze accounts

- Used analytical skills to assess proper remedies of accounts

- Operated within CCRT guidelines and policies

- Adhered to FDCPA

Stewart & Associates, P.C. Attorneys At Law (2004-2006) Account Manager/Collector

- Resolved issues dealing with collection accounts

- Provided a high level of interaction with collectors internally and externally

- Managed over 400 accounts

- Made all managerial decisions on accounts without higher management interaction

- Handled all discrepancies with account using problem-solving skills

- Analyzed all accounts using Simplect, Accurint, and credit reports BellSouth Interconnect Service Center (ICSC) (2001-2003) Customer Service Representative

- Assisted MCI with guidelines on service orders

- Input orders via-online system (BOCRIS, SONGS, DOE, HITOPS, and SOCS) for installation

- Removed or changed integrated voice and data services

- Process orders for MCI for DS0, DS1, and DS3

- Monitored speed and accuracy to consistently perform above minimum standards OnePoint Communications (Verizon Ave) (2000-2001)

Provisioning Specialist

- Issued local service request (LSR) for BellSouth and the southeastern region

- Assisted customers with residential issues

- Handled incoming and outgoing calls

- Interacted with BellSouth on a daily basis

BellSouth Local Carrier Service Center (LCSC) (1998-2000) Customer Service Representative

- Assisted telecommunication carriers to enlarge customer base

- Performed assigned duties, under close direction of experienced personnel, to gain knowledge and experience required for promotion to management positions

- Negotiated local service order requests (LSR’s) from CLEC’s via electronic interfaces, i.e. LENS/EDI/TAG via LEO; input orders via-online system (BOCRIS, SONGS, DOE, HITOPS, SOCS) for installation

- Removed or changed of telephone service

- Monitored speed and accuracy to consistently perform above minimum departmental standards Innotrac BellSouth Equipment (1997-1998)

Customer Service Representative

- Inbound call center environment, received calls from customers about phone equipment

- Assisted in training by helping new representatives become comfortable with phone equipment

- Acted as Team Leader to a group of 12 members to assist with complicated situations

- Handled customer correspondence to solve problems Office Max (1996-1997)

Data Entry Clerk

- Entered customers information into computer to make receipts of transactions

- Responsible for projects that required extensive research and constant communication with all levels of management

- Assisted team members in meeting and exceeding department standards through formal and informal reviews

- Displayed excellent time management and interpersonal skills

- Assisted in departmental payroll

Compuframes Inc (1994-1995)

Customer Service Representative

- Provided support to management in making profitable decisions

- Analyzed sales statistics gathered by staff to monitor preferences and decided which products to continue or discontinue

- Used large interpersonal skills to interact and maintain large customer base

- Displayed strong leadership and organizational skills

- Performed all aspects of payroll including accounts payable, accounts receivable and associates schedules

EDUCATION Diploma, DeKalb College

Lanier Technical College (2010- 2013)

Associates in Criminal Justice

SKILLS Computer literate in the following:

& Training Microsoft Office Suite 2013, Windows 8, email, World Wide Web, Excellent verbal and written skills, exceptional analytical and decision making skills, ability to managing multiple projects and work independently, knowledge of the criminal justice system, flexible, detail oriented, and able to navigate various social settings and difficult situations.

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