***** * ***** **

PRESCOTT VALLEY, AZ *****

928-***-****

ad35ia@r.postjobfree.com

JESSICA HALLIBURTON

Objective:

Dedicated and results-driven Director of Operations with over ten years of experience managing eight retail locations and two websites. Extensive experience overseeing multiple types of business with diverse responsibilities. Seeking to contribute leadership expertise in operations, website management, HR, and team leadership to contribute to the success of a dynamic organization. Professional Experience:

Director of Operations

Jvapes, Jvapes.com, Nutrivision, Puff Supply.com

July 2013 - Present

● Operations Management: Spearhead all operational aspects for eight retail stores, ensuring efficiency and adherence to company standards.

● Web Design and Maintenance: Responsible for the design and maintenance of the company websites, ensuring a user-friendly interface with up-to-date content and product.

● Photo Editing: Proficient in photo editing tools, enhancing visual content to drive engagement and sales.

● HR and Payroll: Manage all HR duties, including payroll processing, employee onboarding, employee relations, and compliance with HR policies and regulations.

● Team Leadership: Oversee and lead a team of over 50 employees across various locations, fostering a collaborative work environment and ensuring an optimal high-performance culture.

● Product Purchasing: Spearhead product purchasing strategies for all businesses, optimizing inventory levels and ensuring cost-effective procurement.

● Pricing and Inventory: Manage pricing and inventory, implementing strategies for optimal product turnover and profitability.

● Advocacy Work: Engage in advocacy efforts, representing the businesses and contributing to industry-related initiatives.

● Customer Service: Previously managed customer service operations, including phone inquiries and addressing customer complaints, demonstrating a commitment and prioritizing customer satisfaction.

Skills:

● Software Proficiency: Fluent in Microsoft Word, Excel, Power Point, Discord communication, Photoshop, Homebase, BigCommerce, Square Space, and Gusto, Various Social Media platforms, as well as multiple email platforms; Outlook, Klaviyo, Mail Chimp.

● Leadership: Proven ability to lead and motivate teams, driving them towards common goals, strategic planning and objectives.

● Communication: Effective communication skills, both verbal and written, with a keen understanding of interpersonal dynamics.

● Problem-Solving: Strong analytical and problem-solving skills, with a track record of resolving issues efficiently.

● Adaptability: Ability to adapt to changing environments and prioritize tasks effectively in a fast-paced setting.

References:

Available upon request.