Brian Anderson

Aurora, IL

ad35i0@r.postjobfree.com

+1-773-***-****

Authorized to work in the US for any employer

Work Experience

Account Manager

MedPro Disposal - Naperville, IL

February 2022 to Present

Managed 15-30 different accounts daily.

• Processed monthly payments, account cancellations, communicated with haulers to verify waste pick up.

• Managed a team of 12 that oversaw 300,000 accounts.

• Met an ancillary sale goal of $8,500.00 through upselling.

• Exceeded sales goals through B2B communications via phone and email.

• Provided a high level of customer service.

Leasing and Ebt Team Lead

VMS - Downers Grove, IL

August 2021 to January 2022

Managed quality communication, customer support, and product representation for each prospect.

• Tracked, logged, and updated all prospective client data into the CRM program.

• Completed payroll and bonuses for all Sales Representatives.

• Assigned chargeback and payment rejections to the proper departments. Customer Service Representative

Mortgage Inc - North Aurora, IL

August 2020 to August 2021

• Communicated with borrowers and authorized third parties in a professional manor.

• Oversaw point of entry into loss mitigation, denial of loss mitigation, workout offer, and point of foreclosure sale.

• Upheld strong knowledge of offered services, state and federal laws and DMI’s Legal and Information Protection requirements.

• Collaborated with various departments to identify needs, proposed solutions, and delivered results while meeting deadlines.

• Escalated issues timely to appropriate parties.

Customer Experience Specialist

Dyson - Aurora, IL

April 2018 to July 2019

• Delivered positive customer service to resolve pre-sales support inquiries, after-sales support issues, and technical questions on all products.

• Contributed to meeting sales goals and objectives by selling products to new and existing customers.

• Demonstrated a helpful demeanor while troubleshooting any issues.

• Performed hands-on technical diagnosis and resolution of mechanical problems, along with tracking warranties.

• Multitasked inside of multiple systems through the input of personal and payment information in a CRM-based program.

Key Holder

Foot Locker - Glendale Heights, IL

January 2014 to February 2015

Education

High school or equivalent in GED

College of DuPage - Glen Ellyn, IL

May 2013 to August 2013

Skills

• Key Holder

• Sales (2 years)

• Cash Handling (2 years)

• Stocking (Less than 1 year)

• Telemarkting (2 years)

• Cold Calling (1 year)

• Typing (2 years)

• Customer Service (3 years)

• Customer Support (2 years)

• Call Center (3 years)

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