Veera P

DOB: **-**-****

Gender: Male

Contact No: +1-678-***-****

CG Email Address: ad35hw@r.postjobfree.com

Professional Summary

Offering over 17 years of rich experience in Lead System Architect (PEGA), Application Development and Maintenance / analysing business requirements, estimating time & cost, designing architecture/technical solutions (PEGA)

Skills Profile

- Project Management - Service Delivery - Technical Consultancy

- Requirement Analysis - Effort & Cost Estimation - Team Management

- Training & Development - Portfolio Management - Quality Assurance

- Client Relationship Management - SDLC Process

• A project planner with expertise in spearheading projects and ensuring delivery of projects within the time & cost parameters. A customer-centric professional with distinguished abilities in custom designing solutions and motivating team members to maintain deliverables as per SLAs negotiated with clients.

• In-depth understanding of the various facets of the software services framework including the on-site/offshore delivery model. Adept in end-to-end development of software products from requirement analysis to system study, designing, coding, testing, de- bugging, documentation and implementation.

• Acquired a clear understanding of the technology trends with the distinction of instituting new practices to achieve business excellence at the lowest overall cost. Insightful knowledge of modern concepts of end-to-end project planning from scope management to activity sequencing, effort & cost estimation, to quality management in adherence with guidelines.

• Excellence in augmenting capability by mentoring and re-skilling talents with other skills

to PEGA.

• An effective leader with proven abilities in leading teams during the project phase, training & guiding team members and enabling knowledge sharing among the team. Possess excellent interpersonal, communication and analytical skills capable of working in a fast-paced and multi- cultural environment.

• Significantly contributed to execute high risk projects and was instrumental in bringing stability into a new application development project which was under severe stress and categorized as high-risk role.

• Planning, directing and managing designated projects; ensuring that the objectives were accomplished in accordance with outlined priorities.

• Mapping client's requirements and providing them best solutions involving evaluation & definition of scope of project and finalisation of project plans; planning & scheduling (onsite / offshore) delivery management for deliverables of concurrent projects.

• Handling pre-sales activities; preparing proposals (RFPs) and giving presentations &

demonstrations to the prospective clients; handling various techno-commercial functions for securing

projects.

• Designing applications & conducting software analysis, code analysis, software review, system risk analysis, software reliability analysis, etc.

• Implementing tailoring and workflow/process enhancement guidelines; responsible for QMS implementation and process compliance. Allocating tasks to resources, managing compliance to timelines specified and ensuring team members adhere to quality process guidelines.

• Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels and implementing measures to maximize customer satisfaction levels.

• Extending post-implementation and maintenance support to the technical support team and

Client.

• Leading & monitoring performance of the team members for maintaining excellence in the project operations; training the staff on new systems implemented to enhance operational efficiency for increased productivity. Leading the team effectively in both development and Support projects.

• Works on high severity issues and Involved in Estimation process and Requirement gatherings.

• Works on integrations and performance improvements.

• Supporting Applications in Production and meeting SLA for all high priority issues.

• Understanding of enterprise class structure and application rule set.

• Involved in Coding, Enhancements, Unit testing of fixes.

BPM Tool: PEGA-PRPC v8.6sp2, v8.1, v7.2, v7.1, v6.3, v6.2, v6.1, RPA ( Robotics Process Automation)

Operating System

Windows, Linux, Unix

Environment

Servers WebLogic Server, JBoss, Tomcat

Database

DB2, Oracle, SQL Server

Internet Tools

HTML, CSS, the DOM, JavaScript

Languages

C, C++, Core Java, J2EE

Other

BPM Tool: PEGA-PRPC v8.6sp2, v7.2, v7.1, v6.3, v6.2, v6.1, RPA (Robotics Process Automation), Smart Investigate

Functional

Management and Leadership Skills

A project planner with expertise in spearheading projects and ensuring delivery of projects within the time & cost parameters. A customer-centric professional with distinguished abilities in custom designing solutions and motivating team members to maintain deliverables as per SLAs negotiated with clients

Training & Development

PEGA/PRPC, RPA (Robotic Process Automation)

Professional Experience

PEGA Project: FCC( Foreign Check Collection )

Client: NFCU (Navy Federal Credit Union), USA.

Tenure: Sept’23 – till date

Role: Pega SSA

Team Size: 4

Environment: PEGA 8.6

Description: The Foreign Check Collection application using Pega's Low-Code No-Code platform. This robust application efficiently handles Cash, Collection, and Draft letters. Notably, it seamlessly integrates with NFCU's UDA, OFAC, and JV systems.

Sunsetting Lotus Notes: The new application replaces the outdated Lotus Notes system, streamlining processes and enhancing efficiency.

Embracing Latest Technology: The Check Collection process will now leverage state-of-the-art technology, ensuring accuracy, speed, and reliability.

Role:

• Focused on what’s important for his business – his/her clients; providing advisors an opportunity to share a visual of the important areas in their overall financial plan and making it more presentable

• Client facing documents are customized to meet advisor’s preferences and clients’ needs

• Recommended alter or reengineer process to automate or improve automation potential

• Led: o Design the application, participate in design discussions, and review design artifacts

Handle client communication regarding requirements, design, etc.

Review the developed code and make sure it adheres to the design, standards and guidelines of the clients

PEGA Project: Ingra Group Arrangements

Client: SCB, Singapore.

Tenure: Sept 1ST 2021 to August,2023

Role: Peg SSA

Team Size: 8

Environment: PEGA 8.6.1

Description: An IGA have its own life cycle and will be used for arrangement of a Single Service one or multiple service provider to one or multiple service receivers. IGA Request when seen an arrangement of a service between one service provider and one service receiver is called as Service Matrix Entry.

PEGA Project: Next Gen Appeals

Client: Anthem HealthCare, USA.

Tenure: Nov’18 – Aug,2021

Role: PEGA SSA

Team Size: 5

Environment: PEGA 7.3.1

Description: This project deals with the creation of Grievances and Appeals for a patient in US health care. When a Provider or a patient connects with Anthem for the creation of Grievances and Appeals services, then the current project flow would be used for capturing the details. The events can either be through Phone or Fax.

The intake user captures all the details and basic validation checks like

Authorization verification, Provider and member verification etc will be done and

once, all the details are verified, then the corresponding action will be taken the stake holders.

Role:

• Focused on what’s important for his business – his/her clients; providing advisors an opportunity to share a visual of the important areas in their overall financial plan and making it more presentable

• Client facing documents are customized to meet advisor’s preferences and clients’ needs

• Recommended alter or reengineer process to automate or improve automation potential

• Led: o Design the application, participate in design discussions, and review design artifacts

Handle client communication regarding requirements, design, etc.

Review the developed code and make sure it adheres to the design, standards and guidelines of the clients

Manage client delight, and build a strong client relationship

Provide guidance and support to the client’s internal teams such as the UAT team, business analysts, and stakeholders

Participate in meetings related to project management (with the client) and related to technical deliveries

Deploy minor/major releases

PEGA Project: Irwin Mitchel

Client: Irwin Mitchel, UK

Tenure: Jan’18 – July’18

Role: PEGA Senior Technical Lead

Team Size: 6

Environment: PEGA (7.2), ORACLE

Description: Business Problem: Irwin Mitchell LLP is one of the leading personal injury and medical negligence. Litigation practices in the UK. It captures all the data of the clients and parties involved in accidents and the data is sent to an external system in the form of XML

Role:

• Led various phases of this project like analysis & design, coding, review and testing of features as requested by client. Collated and analysed requirements, Designing, Performed unit testing and integration testing of the development work

• Ensured debugging tools like clipboard, Tracer; executed reports using List view, summary view and report definition and worked on developing and debugging of activities

• Extended support in defect resolution in Production, UAT and QA stages

PEGA Projects: S&P Global - RPM Project

Client: S&P Global, USA

Tenure: Mar,14 – Jan’18

Role: PEGA Senior Technical Lead

Technology: PEGA (6.2), ORACLE

Description: Ratings Process Manager (RPM) is a workflow automation

tool for Ratings process end-to-end from creation of a deal to the subsequent release to Core and a Press release and all steps in between. It replaces Core Form for Ratings data entry process, increases standardization, enhances compliance, and streamlines business activities through a digitized workflow process.

The RPM application was created to help streamline, re-engineer and automate business workflows, rules and processes. The group’s offerings include business process consulting, business rules harnessing, publication of process dictionary, design, development, monitoring and optimization of processes and software development & integration with other IT systems via the enterprise service layer

PEGA Projects: CareFirst PCMH

Client: CareFirst, US

Tenure: Dec,11 – Mar’14

Role: PEGA Technical Lead

Team Size: 12

Technology: PEGA (6.2), ORACLE

Description: CareFirst is one of the largest Health Care insurers in USA and operates its business among three states MD (Mary Land), DC (District of Columbia) and VA (Northern Virginia). The main aim of IMD application is to provide options for the users of above three states to select the Single party Health Plans and Multiparty Health Plans. Once the user selects and submits the plan, a new work in created in IMD application and it will go for the Medical Underwriting of the E-Health application. As soon as MU in done again work come back to the IMD application, move to different status and assigned to the different users like EAB User, EAB Manager, MU User and MU Manager. The above users will perform respective operations based on the privileges and access assigned to them. Finally work will be register in Facets once it is resolved.

CareFirst Medical Management processes medical authorizations for thousands of services and drugs every month. Authorization is a critical business process which feeds the claims adjudication platforms to release and authorize payments to facilities and providers for medically necessary services while controlling costs. CareFirst’s formulary includes approximately 100+ medications and 1000+ services that require prior authorization. Authorizations for medications are currently a manual process.

The project will provide a platform for medical review of specified complex, high-cost procedures, drugs, treatments, home based services and other specialized programs/services that CareFirst would subject to pre-authorizations. The following are the business objectives of this project.

• To reduce administrative tasks and provide capability that allows hospital users to enter discharge date and other information.

• Provide a more seamless experience for Providers to directly enter and update Authorizations for all Treatment Settings (Facility, Outpatient, Drug, Home-Based Services, etc.)

• Increased integration and use of Authorization data with all the other CareFirst programs to drive successful clinical outcomes and clinical triggers for intervention

• Modernize the systems integration approach to leverage improvements in Member and Provider identification and connectivity to Adjudication systems

PEGA Projects: eWorldSource Omega Integration

Client: AIG, US

Tenure: Sep’10 – Nov’11

Role: SSE

Team Size: 4

Technology: PEGA (6.2), ORACLE

Description AIG operates in more than 100 countries across the world, and as part of its operation it needs to manage that refers to the business acquired in one country - and needs issuance of insurance policies in one or more countries apart from the source country. This required a high degree of coordination, and information exchange between offices in different countries. Omega (Overseas Multinational e-System Global Administration) is a web-enabled collaborative system, which enables different offices to exchange information needed for the policies to support multinational programs.

PEGA Projects: JPMC USD Clearing

Client: JPMC Banking, US

Tenure: Feb’09 – Sept’10

Role: SE

Team Size: 5

Technology: PRPC v5.1, Pega Smart Investigate, Oracle9i,

Description JP Morgan Chase is the largest global payments bank in the world. In North America alone, 250,000 payments are affected daily, totalling trillions of dollars. A by-product of this large volume is a similarly large volume of exceptions, investigations and customer service requests. For the last 20 years, the bank (and its predecessors, Chase, Manufacturers Hanover, Bank One, First Chicago and Chemical) has been using a mainframe version of a Pegasystems product called PegaWORKS. PegaWORKS provides powerful workflow and integration tools and is highly scalable but is now a dated technology. It lacks a browser-based user interface and many of the modern attributes associated with typical web-based systems of today. This project is intended to deploy the latest software available from Pegasystems to manage and process investigations as well as provide a BPM environment that can be used for other process automation needs in the future.

In the short term, SI will coexist with the existing mainframe solution. Some investigators will use SI and the others will use PegaWORKS. Over time, a transition will occur so that a decreasing number of users are using PegaWORKS and an increasing number of users are using SI.

PEGA Projects: JPMC USD Clearing

Client: JPMC Banking, US

Tenure: Jan’07– Feb’09

Role: SE

Team Size: 5

Technology: PRPC v5.1, Pega Smart Investigate, Oracle9i,

Description JP Morgan Chase is the largest global payments bank in the world. In North America alone, 250,000 payments are affected daily, totalling trillions of dollars. A by-product of this large volume is a similarly large volume of exceptions, investigations and customer service requests. For the last 20 years, the bank (and its predecessors, Chase, Manufacturers Hanover, Bank One, First Chicago and Chemical) has been using a mainframe version of a Pegasystems product called PegaWORKS. PegaWORKS provides powerful workflow and integration tools and is highly scalable but is now a dated technology. It lacks a browser-based user interface and many of the modern attributes associated with typical web-based systems of today. This project is intended to deploy the

latest software available from Pegasystems to manage and process investigations as well as provide a BPM environment that can be used for other process automation needs in the future.

In the short term, SI will coexist with the existing mainframe solution. Some investigators will use SI and the others will use PegaWORKS. Over time, a transition will occur so that a decreasing number of users are using PegaWORKS and an increasing number of users are using SI.

Training and Seminars

PEGA/PRPC

Certifications

PEGA Certified System Architect (CSA)

PEGA Certified Senior System Architect (CSSA)

LSA Part-1 is Completed in 7X,8.6SP2

Certified Pega Robotics system Architect 22

Education

Master of Computer Applications at Guru Jambheswari Science and Technology - (Hissar) in 2010.

Bachelor of Computer Applications, Andhra University, West Godavari, A.P India, 2002.

Professional Organizations

Sept’23 – till date Capgemini America Inc, Atlanta, USA as Pega/PRPC Lead System Architect.

Sept’21 – Sep’23 Capgemini, Hyderabad as Lead System Architect.

Nov’18 – Aug,2021: Tetra soft India Private Limited, Hyderabad as Project Lead.

Mar’14 – Agu’18 –Virtusa India Pvt Ltd, Hyderabad as Team Lead.

Dec’11 – Mar’14 – Cognizant Technology Services, Bangalore as Senior Consultant.

Sep’10 --Nov’11 – Mphasis an HP Company, Mumbai as Senior Software Engineer.

Nov’06 – Sep’10–Virtusa India Pvt Ltd, Hyderabad as Software Engineer.

Personal Details

Date of Birth: 25th August 1981 Languages known: Telugu, English, Hindi

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