Barbara Adams

Bynum, NC

ad35hg@r.postjobfree.com

910-***-****

Work Experience

Office Assistant/dispatcher

Barnes Towing and Wrecker

October 2021 to present

Dispatch calls to accidents

Assist with high volume calls with AAA

Geico,progressive usaa and numerous

insurance companies

Answer mulitple line switchboard

Handle approximately 150-200 calls per day

Assist with making a claim for remediation and recovery of vehicles recovered from a accident scene

Work closely with owners regarding insurance clsims and

Obtaining property from wrecked vehi c les

Office Assistant

Barnes Towing and Wrecker

April 2016 to october 2019

Dispatch calls to accidents

●Help with insurance claims

●Answer 100-150 calls per day

Customer service

Waffle House

March 2016 to April 2017

Maintained calendar for servers schedule

Office Assistant

CRL Warehouse Logistics

April 2011 to March 2016

Shipping and receiving documentation

●Managed inventory ingoing and outgoing

●Assisted with scheduled deliveries and pick up of inventory

●Answered phones, and data entry

Medical Receptionist

Coastal Orthopaedics

August 2004 to March 2011

Greet patients and provide instruction as they arrive

●Obtain patient demographics

●Verify insurance eligibility

●Schedule and confirm appointments

●Collect and apply co-pays

Medical Receptionist

Azalea Ob-GYN

April 1994 to August 2004

Greet patients and provide instruction as they arrive

•Obtain patient demographics

•Verify insurance eligibility

•Schedule and confirm appointments

•Collect and apply co-pays

•Assist with in-office procedures

•Obtain vitals and triage patients

Medical Receptionist

Mega Force Staffing answer multi line phones for multiple physicians various temp jobs Schedule patient appts

Patient check in/out

Verify insurance

Referral to other physicians

Education

12

High school diploma or GED

Skills

•Phone Triage Patient Registration Charge Entry

•Scheduling Call Backs Collect Co-Pay

•Check-in/Check Out Document Scanning Verify Insurance

•EMR Systems

•Medical Receptionist

•Medical Scheduling

•Medical Billing

•Microsoft Office

•Medical Records

•Medical Office Experience

•Customer service

•Medical Coding

•Medical Terminology

•QuickBooks

•CPT Coding

•Patient Care

•Computer literacy

•Administrative experience

•Front desk

•English

•Google Docs

•Data Entry

•HIPAA

•ICD-9

•Office Management

•Quality Assurance

•ICD-10

•ICD Coding

•Transcription

•Logistics

•Office Administration

•Multi-line Phone Systems

Assessments

Customer focus & orientation — Highly Proficient

May 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Attention to detail — Familiar

March 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Customer service — Familiar

March 2021

Identifying and resolving common customer issues

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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