(Joan) Kathryn Paulino

**** *** ***** ***

Oceanside, CA 92056

442-***-****

Summary Seeking a new opportunity to utilize 15+ years of management and customer service skills in retail and travel sales. Employment

History Marshalls 2006-2021

Assistant Merchandising and Operations Manager. Primary duties included opening, managing, and closing store. Conducted interviews, orientations, and completed associate evaluations. Delegated projects and trained subordinates to achieve merchandising standards to increase sales. Excellent Customer Service skills.

AAA Travel Agency 1995-1996

Agent responsible for booking leisure domestic and international air,car,hotel cruise, tour and package sales. Participated in FAM trips, Trade Shows, and continuing education programs.

Venture Travel and Tours 1996-1997

Sole agent responsible for managing leisure, corporate, and group accounts. Monitored contracts and weekly ticketing reports. As a new agent, re-claimed deposits on unused block air space due to tour cancellation. Earned 3K commission booking 80 Passengers/35 cruise cabins independently of full time duties. Travelnet 1997-1998

Travel consultant responsible for servicing leisure inquiries and small volume corporate accounts, including groups and corporate conference space. Education The Ohio State University 12/88

Bachelor of Science Textiles and Clothing

Merchandising and Marketing

Travel Careers 8/95

Certificate of Completion

Kasset International Program 11/96

Achieving Extraordinary Customer Relations

Certificate of Completion

References Available upon request