Katie Tibbetts

603-***-****

Manchester, NH *****

ad35gc@r.postjobfree.com

http://www.linkedin.com/in/katietibbetts

Customer focused administrative professional offering 15+ years’ experience and knowledge in providing quality customer service and administrative abilities. Consistently accomplish objectives, handle multiple demands, determine priorities, and make sound decisions in a fast-paced environment. Capacity to handle sensitive and private information providing exceptional communication and attentive listening skills. Aiming to apply my advanced skills to the open position within your company.

WORK EXPERIENCE:

02/2023 – Present

Contract Work

Call Center/Training

OWNER

2019 - Ongoing

*Due to Covid business has not been taking clients.

Created proper processes for new clients, job estimates, inventory, payroll, accounting, and scheduling to ensure compliance.

AUTOFAIR AUTOMOTIVE, CENTRAL SERVICES

BENEFITS COORDINATOR

08/2013 – 11/2018

•Lead HR Dept. contact providing quality support to 600 + employees in NH and MA.

•Process bi-weekly payrolls and monthly commissions using Evolution Classic payroll software. Audit timecards and payroll reports to reconcile payroll discrepancies.

•Manage time and attendance (timecards, sick, vacation, personal etc.)

•Review completed new hire packets ensure accuracy. Enter employee information the HRIS system. Update records daily with changes.

•Create exit packets, generate resignation/termination letters including benefit materials and initiate Cobra when needed.

•Benefits Administrator: Manage day to day benefit programs (medical, dental, vision, short-term and long-term disability, life insurance, flexible spending plan & retirement plan) for employees and contact plan providers.

•Conducted monthly employee benefit meetings onsite explaining each benefit enrollment procedure and forms to complete.

•Facilitate companies’ annual benefit open enrollment period. Collected documentation, answered, and corrected issues to comply with company standards and lender requirements.

•Organized and lead the companies transfer to (BSwift) an online benefit enrollment system. Briefed employees and fixed complicated matters also developed improvements moving forward.

•Directed the company’s employee wellness program from inception. Facilitate programs, upcoming events, and dispersed materials.

•Processed all Employee verification's/Unemployment claims/Child support court orders.

•Provide employees with IT support for all internal computer systems used and all lender websites.

AUTOFAIR AUTOMOTIVE, CENTRAL SERVICES

HUMAN RESOURCES ASSISTANT

07/2010 – 08/2013

•First point of contact for the HR Dept./Daily assisting the H.R Director with various projects.

•Schedule drug pre-tests, order and track background checks, criminal records and run MVR reports for new applicants.

•Audit/Review invoices.

•I-9 Compliance, Completed I-9 audits. Process E Verify and run social security verifications.

•Coordinate and advise hiring managers daily on all job applicants and new hires.

•Create conditional job offer packets including required forms and compose an offer letter for each position.

•Inform applicants of their acceptance of employment and schedule their first date of employment.

•Create new employee packets with proper forms including individual compensation outlines and job descriptions keeping in accordance with hiring policies and retaining signed records.

•Scheduled organized and presented new employee orientations on-site and arranged for in-house and external OSHA training.

•Create job ads and post job vacancies on job sites, social media, and internal intranet. Review/Screen resumes.

•Created rejection letters for all unacceptable job applicants.

•Prepare reports and documents pertaining to personnel as needed.

•Create all new personal files while maintaining the filing system.

•Order/Track uniform and special-order attire for sales departments.

DYER INSURANCE

INSURANCE CLERK, ADMINISTRATIVE ASSISTANT

2008 – 2009

Administrative Duties, Collect Payments, Create Receipts, Prepare Quotes, Data Entry, Record Management

HOMEMAKER

2006 - 2008

Stay at home mother.

GRAPPONE COMPANIES

LEAD CUSTOMER SERVICE REP.

1999 – 2005

*Received Multiple Promotions/Job Transfer’s – Sales Biller, Inventory Clerk, Assistant Service Advisor*

Reception, Clerical Duties, Customer Service, Prepare Packets with Sales Forms & Contracts for Vehicle Purchases/Leases, Inventory Supply Mgmt., Typed State 101 Forms, Turn-Over Titles, Cashier, Scheduling, Dispatch, Estimates, Create Repair Orders, Audit Bank Deposits.

SKILLS:

Admin/Office Duties, Customer Service, Conflict Mgmt., Discretion, Time Management, Problem Solving, Adaptability, Leadership, Scheduling, Recruiting, Training, Records, Auditing, Invoicing, Inventory Mgmt., On-Boarding, Terminations, Job Posting, Employee Benefits, Payroll, HR Policies Procedures, Multi-lined Phones, Zoom calls, Proficient Computer Skills, Microsoft Office, Microsoft Team, G-Suite, Operating Systems & Software, Email Providers, Calendars, Presentations, Social Media and General Office Equipment.

EDUCATION:

CURRENTLY A PT STUDENT

Memorial High School Diploma/Graduate 1998

Manchester Community College: Currently Enrolled in Certificate Program for Business Management & HR Management.

Administrative Human Resources Certificate Course – LinkedIn Learning

Learning Excel Desktop 365 Certificate Course – LinkedIn Learning

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