Jummy Atole

Customer Service Junior Case Manager

For almost three years now I’ve been handling escalations for customer service. In terms of customer service experience our position as junior case manager is definitely two steps ahead or more skilled than the front line customer service representative. In addition to these, I am hoping that my job experiences below will give you ideas to consider me for other opportunities in the company. Personal Info

Address

Zone 3, San Miguel St.,

Cararayan, Naga City

Cellphone Number

091********

E-mail

ad35g5@r.postjobfree.com

Experience

2002-2007: Elected Barangay Official

Barangay Cararayan

* Responsible for over-all management of Sangguniang Kabataan affairs which certainly requires leadership

* Drafting resolutions and ordinances for budget utilization and programs, and policies related to public administration 2010-2020: Barangay Book Keeper

Barangay Cararayan

* Responsible for keeping the records of budget and expenses

* Submitting monthly reports regarding the status of commitments and balances to barangay council, city accounting office and commission on audit

2020-To-

present: Customer service representative

Quantrics Enterprises Incorporated

*Responsible for receiving escalation calls

*Rectifying billing concerns

*Setting appointments for technical problems of customers

*Doing network of calls to several agencies in Canada if needed to deescalate customer’s issue and proactively save customer from cancelling their services

Skills

-Policy analysis

-Communication skills

-Team management

-Strategic planning

Software

-Basic knowledge to:

-Microsoft Word

-Excel

-Powerpoint

Education

2021-to-

2022-present: Taking up Master in Public Administration Ateneo de Naga University

2004-2018: Bachelor of Arts in Philosophy Track 1 Pre-law Ateneo de Naga University

Languages

English and the vernacular