Jacklyn Baltaian

ad35g3@r.postjobfree.com --- h ps://www.linkedin.com/in/jacklyn-baltaian-7b64b4171/ --- 917-***-**** --- Tenafly, NJ, 07670 Qualifica on Profile

Accomplished and results-driven professional with proven experience in sales, customer service, account management, and opera ons leadership. Demonstrated success effec vely mobilizing human, financial, opera onal, and technological resources to streamline exis ng opera ons and improve P&L figures. Adept at steering innova ve and profitable events that simultaneously assure guest enjoyment as well as elevate industry reputa on and image of the host. Ar culate and refined communicator with fluency in English and Armenian. Areas of Exper se

● Team Leadership & Coaching ● Budge ng & Forecas ng ● Customer Service

● Strategic Planning & Analysis ● Quality Assurance & Control ● Contract Nego a ons

● Opera ons Op miza on

● Event Management

● Revenue Maximiza on

● Crea vity & Aesthe cs

● Audit & Compliance Tes ng

● Sales & Marke ng

● Documenta on & Repor ng

● Business & Entrepreneurship

● Rela onship Building

● Account Management

● Issue & Conflict Resolu on

● Time Management

● Customer Reten on.

Professional Experience

Atrium of Tenafly at St. Thomas Armenian Church – Tenafly, NJ 2017 to Present Sales Event/Venue Coordinator

● Provide strategic and opera onal direc on to team for a ainment of top- and bo om-line results. Translate work requirements into executable plans for teams. Enforce end-to-end controls for mely and quality delivery of services. Align exis ng opera ons and event ac vi es with established standards for con nuous func onal excellence and maximum sa sfac on of par cipants. Review market dynamics, cost/mark-up factors, and set goals/objec ves; accordingly, devise and implement marke ng strategies, ac on plans, and materials to promote products/services.

● Establish and sustain strong rela onships with marke ng execu ves, promo on managers, customers, company officials, sales department, and adver sement agencies.

● Handling inquiries, answering client ques ons and booking events. Mee ng with and a ending site visits with poten al clients and provide venue informa on. Liaise with clients to iden fy their needs and to ensure customer sa sfac on, Iden fy and resolve customer issues and complaints with a focus on genera ng a posi ve word of mouth. Responding directly to the client ques ons, concerns, changes regarding their upcoming events.

● Analysis of post event informa on & lead sheets, including client follow ups and notes for repeat clients/annual events & passing relevant informa on to the management.

● Organize and execute pre event set up at venues, or give specific instruc on to set up crew.

● Suggest & Implement new concepts and ideas within the organiza on that assist in the opera ons, efficiency, and overall customer experience.

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Jacklyn Baltaian

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● Guide management on mul ple-sales-channel campaigns. Sourcing outside sales through rela onship building, office visits, phone calls etc.

● Timely obtain permits and licenses from concerned departments for seamless event opera ons. Manage all aspects of price schedules, event services coordina on, post-event evalua ons, and financial opera ons.

● Confirming accuracy and thoroughness of event binders for upcoming events.

● Providing feedback and periodic reports to management.

● Making sure all areas of the venue is in best condi on to accommodate clients needs.

● Making sure the venue looks the best all mes, clean and neat. Key Accomplishments

● Raised awareness in marketplace regarding organiza on’s conference, conven on, and trades show services.

● Developed mul media websites in accordance with brand and company’s visual format.

● Elevated organiza on’s image by driving adver sement campaigns and online marke ng ini a ves.

● Streamlined promo onal efforts by integra ng marke ng strategies across mul ple sales channels.

● Ensured posi ve and consistent user experiences by introducing a new online customer service process.

● Developed new business plan, incorpora ng key elements of marke ng and sales.

● Acted as key point of contact and built reputa on as face of the venue.

● Developed a new and strong image by crea ng fresh content for the website and social media.

● Raising revenue.

● Discussed and closed contract nego a ons with key stakeholders on favorable terms. SMM – NYC, NY 2006 to 2018

PR

Rendered excep onal administra ve support by direc ng online placement of keywords and other content. Designed and developed transac onal web applica ons u lizing knowledge of web so ware and programming languages. Key Accomplishments

● Recognized for op mizing website exposure by analyzing search engine pa erns. Addi onal Experience

Business Founder / Manager --- Granola Muff'kies --- Tenafly, NJ Jacklyn Baltaian

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Ticke ng Agent --- MillRun Tourism --- Engelwood Cliffs, NJ Room Reserva on --- Merit An que Hotel 5* --- Sultan Ahmet, Istanbul Travel Consultant & Supervisor --- President Tour --- Taksim, Istanbul Educa on & Creden als

High School Diploma

Esayan Armenian Private Girl School --- Taksim, Istanbul Cer fica ons: Wedding & Event Planner (In Progress) --- Holis c Health Counselor (Ayurveda) --- Holis c Nutri on Lab: Diges ve Intensive Course --- FIT Drawing Classes --- Photography Course

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