ASHLEY HEIMER

*** *. ***** ***. · Elk City, OK · 580 · 799 · 0079

ad35e7@r.postjobfree.com

I am a very enthusiastic and outgoing person who works well with others as well as proficiently on my own. Despite my extensive background in clerical and sales work, I am a quick learner and always up for a challenge. I am an ambitious and focused individual, looking to expand my skills long-term while giving my best to my employer and peers.

EXPERIENCE

NOV 2022 - OCT 2023

CUSTOMER SERVICE REP (CSR), ACT CALL CENTERS

I RECENTLY WAS EMPLOYED WITH ACT AS A REMOTE WORKER FROM THE COMFORT OF MY OWN HOME. THE COMPANY HAD SENT ME MY OWN EQUIPMENT TO CONDUCT DUTIES. I WAS A NIGHT SHIFT WORKER, MONDAYS - FRIDAYS. NIGHTLY OPERATIONS AND DUTIES CONSIST OF BUT ARE NOT LIMITED TO:

● LOGGING IN AT A TIMELY MANNER WITH MY NOTES AND COMPUTER AREA READY TO GO AT LEAST 10 BEFORE WORK

● BEING ABLE TO MULTITASK WHILE BEING ON THE PHONES

● REMEMBERING WHAT WE HAD TO LET CUSTOMERS KNOW SINCE THE CALLS WERE MONITORED AND RECORDED

● MAKING SURE WE HAD THE CUSTOMERS INFO CORRECT TO PULL UP THEIR ACCT

● LISTENED TO EACH CUSTOMER CAREFULLY SO WE COULD TEND TO THEIR NEEDS AND BE ABLE TO HELP IN A TIMELY MANNER

● MAKING SURE OUR NOTES ON OUR CALLS WERE ANTIQUATE AND PRECISE

● ALSO MAKING SURE WE GOT THE CUSTOMERS TO THE RIGHT DEPARTMENT IF THEIR NEEDS WERE SOMETHING WE COULDN’T MEET

● MAKING SURE TO LOG IN AND OUT FOR EVERY BREAK AND LUNCH HOUR THEN GET RIGHT BACK ON THE PHONES

● NEVER COLD CALLED, ALWAYS ANSWERED INCOMING CALLS

● KEPT A NEAT AND QUIET WORK AREA SINCE I WAS WORKING FROM HOME APRIL 2022 – NOV 2022

LOAN OFFICER, SUN LOANS INC.

I was employed with Sun Loans, Inc. as a loan officer at the Elk City, OK office. Daily business operations and duties consist of but are not limited to:

● Meeting and exceeding monthly sales quotas

● Daily collection calls and customer reminders

● Cash handling and daily balancing of till

● Setting up direct deposits and processing disbursement of loan funds

● Preparing and processing legal forms for court

● Participating in weekly and monthly sales calls

● Updating and renewing customer accounts

● Reviewing accounts for accuracy and updating records to maintain compliance DEC. 2020 – APRIL 2022

PCA I, WIC NURSE, BECKHAM COUNTY HEALTH DEPARTMENT I was employed with Beckham County Health Department as a Physician’s Care Assistant. I trained to be a phlebotomist and was actively working towards promoting to PCA II. As a WIC nurse I was responsible for the Mother’s and Children’s Supplement Program and both the Elk City and Sayre, OK offices. I learned many skills during my time at BCHD and constantly sought out to learn more. My duties included but were not limited to:

● Assisting WIC mothers and their children and scheduling appointments

● Loading and fixing packages for food and formula

● Identifying infant allergies and assisting with getting special formula

● Assisting mothers obtain and use a breast pump

● Educating new and experienced mothers on breastfeeding, nutrition, and other useful information about becoming a mother, health, feeding, weening, and more.

● Establishing patients and taking vital signs

● COVID Testing

● HEMOCUE and Lead blood testing on adults and children

● Obtaining and handling lab specimens

● Printing and reviewing daily patient manifest

● Patient charting

● Escorting patients throughout facility

● Assisting patients with activities of daily living

● Ordering and receiving WIC, COVID, and standard lab supplies

● Inventory and data entry

● Downloading monthly refrigerator and freezer data logs SEP. 2019 – DEC. 2019

STORE CLERK, HUTCH’S OIL CO.

I was employed for a short time with Hutch’s Oil Co as a store clerk. My skills and responsibilities included but were not limited to:

● greeting customers as they enter store

● working point of sale and efficient cash handling

● customer service

● answering phone

● stocking, maintaining, and monitoring inventory

● monitoring fuel logs

● multi-tasking

AUG. 2018 – SEPT. 2019

BDC AGENT, DOUG GRAY CHEVROLET

I was employed as the only Business Development Center Representative for Doug Gray Chevrolet. I participated in the development of this branch of the company, as it was not a department before my employment. My skills and responsibilities include but aren’t limited to:

● to increase sales revenue through cold calling and external marketing

● create a larger customer base for personal and commercial auto sales

● answering phones and providing an exceptional customer experience both over the phone and in person

● data entry and updating of customer profiles

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● organization and scheduling of customer appointments and sales interviews JUNE 2016 – AUG. 2017

INTERNET SALES REPRESENTATIVE, DAVID STANLEY/LANDERS CHEVROLET During my time with David Stanley/Landers, I quickly excelled from making calls to selling vehicles. I was very successful throughout my time as a sales agent and learned many new skills to carry forward in my career. My responsibilities during this time included but were not limited to:

● cold calling and setting appointments for sales

● creating and updating customer profiles for consumer and commercial purposes

● successfully meeting and achieving sales goals and quotas set by sales managers

● providing an extraordinary customer experience both face-to-face and over the phone

● follow up calls through internet leads and meeting and achieving face-to-face appointment goals

● data entry and organization for smooth transition into other departments

● proactive customer engagement throughout the entire sales process

● successful completion of training around policies and procedures for both online and face to face sales

EDUCATION

AUG. 2017-AUG. 2018

UNDERGRADUATE STUDY – BACHELORS OF SCIENCE & PSYCHOLOGY COLORADO TECH UNIVERSITY

Successful completion of 30 hours towards Bachelor of Science and Psychology. GPA 3.5

MAY 2003

HIGH SCHOOL DIPLOMA

HAMMON HIGH SCHOOL

Highly active in extracurricular activities such as basketball, tennis, softball and off-season track.

GPA 3.0

SKILLS

● strong organizational skills

● customer oriented and strong

communication

● adaptability to different environments and

customer types

● time management

● Knowledge and proficiency in many

computer software programs including

Microsoft Office Applications

● ability to work under pressure in a

fast-paced environments

● proficient in data entry and typing – 93

WPM

● self-motivated and contributes to group

efforts

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