Customer Service Representative
Resume:
Nayeli Tamayo
Fontana, CA *****
Cell Phone: 562-***-****)
E-mail: ad35cc@r.postjobfree.com
Professional Profile
~ Accomplished Customer Service Representative presenting 12 years of experience in Customer Service and 3PL ~
Work Experience
September 2023- Current - Middle Tree Pomona Ca
-PUSD ( Pomona District )
Tutor Advisor
Work with children TK to 6th grade
After school learning programs
●Reviewing classroom or curricula topics and assignments.
●Assisting students with homework, projects, test preparation, papers, research and other academic tasks.
●Working with students to help them understand key concepts, especially those learned in the classroom.
June 2023 to August 2023 Walmart Fontana Ca
●Stock products on shelves.
●Ensure aisles are neat and area is clean.
●Zoning and making sure each item is stock by faces and quantity
●Avoid overstocking
●Place item on correct Aisle of found in wrong aisle.
●Do go backs at the end of shift
TA Stocking - Overnight
August 21,2022 to February 8,2023 Gilbert Company / Consolidated Staffing Ontario CA
Customer Service
● Handle account ( Nautica )
● Received customer orders via e-mail and processed EDI integration orders in the WMS system ( JDA ).
● Wave orders to generate SID’s (Shipment IDs)
● Prioritize orders based on client requests a( start ship date )
● Calculate Dimensions and weight from routing form excel for each PO to get correct Cubic feet /weight
,carton and total qty. print out paperwork for routing .
● Routed various stores ( Marmaxx, Burlington, Ross, BJs wholesale, Sam’s, Macy’s/Macys backstage,
Gabriel brothers)
● Generate BOLs for outbound, created Master Bill of lading if needed
● Send End of day Daily Report daily and daily recap report
● Joined meeting call with Vendor for any updates and shipments stats on Tuesdays and Thursdays
● Close daily shipments when shipped and send signed bills of ladings to Vendor.
● Updated shipping log daily for outbound orders .
● Updated dock checklist twice a week .
● Support for inbound when needed, closing receipts, printing ASNs for receiving team
● Wave DTC orders when help was needed
● Updated container log for vendor and send End Of Day report for Outbound on the daily.
● Supported any office team member with there work if needed
December 12,2016 to July 15,2022 DeFili Solutions Rancho Dominguez, CA
Customer Service Senior Associate
●Received customer orders via e-mail and processed/entered orders into our WMS (Cargo Wise) manually and EDI integration.
●Prioritize orders based on client requests and ship windows.
●Send 856’s ASN by End Of Day for same day parcel shipments.
●Managed orders through WMS, generated labels, routed orders for multiple vendors. (Torrid, Bealls, Target, Hamricks, Five Below, Staples, Barnes and Noble, etc.)
●Scheduled pickups with Carriers and coordinated with Shipping dept on daily loads and created BOLs.
●Field calls and emails from clients and respond in a timely manner.
●Process DTC orders using FEDEX and UPS software and provide customers with Tracking numbers.
●Review and update routing guides as needed per vendor and provide any updates to the warehouse on routing guide changes to avoid chargebacks.
●Worked directly with Client’s customer to ensure label and packing list compliance
●Print UCC labels for all shipments.
●Create pick tickets for batch orders through excel pivot table and enter into WMS
●Schedule inbound containers and report empties to avoid any additional charges.
●Receiving inbound containers and create new items into WMS, send receiving confirmation to customer
●Invoicing shipped orders, inbound containers and periodic storage billing.
●Handle multiple accounts all with their own unique SOP’s.
create SOP for INBOUND and OUTBOUND for accounts
●Helped Resolve/troubleshoot Day to Day issues with Warehouse teams
●Tracked Orders in WMS to ensure orders all are being processed timely
●Coordinated customer rework orders with the Warehouse Physically and provide customers with rework quotes.
●Processed Advance shipping notices and invoices in the customers portals and WMS.
●run Inventory report for warehouse team to count for yearly annual inventory
Do adjustments on any discrepancies found on counts requested by client/ send final report to client to confirm all accurate
Created Shipping log through google sheets for the team to help process orders based on ready dates and cancel dates to ship properly and on time.
July 20, 2010 to August 28,2015 DB Schenker Carson, CA
Customer Service and Administrative Assistant
●Responsible for on time and accurate shipments for Lorex, Aldo Shoes, Lowes, Walmart and Target.
●Report accurate inventory counts on all inbound and outbound shipments.
●Responsible for reporting cycle count and reconciling all discrepancies.
●WMS updates and customer reporting.
●Provide updates to warehouse manager throughout the day on customer order volumes for e-commerce, pick pack, cross dock, container deconsolidation, receiving, and value added service to ensure proper labor planning
●Publish and distribute retail routing and compliance guides for all Client customer base.
●Work closely with the warehouse to provide on time customer updates for quotes and special projects.
●Handling customer complaints/incidents and reporting to management for corrective action.
●Ensure proper Payroll and Human Resource information is provided on a weekly basis.
●Responsible for ordering all office and warehouse supplies.
Skills
●Full understanding of RF gun and Inventory control.
●Six years of experience in a high volume multi-client environment.
●Able to keep a calm and professional demeanor during stressful situations.
●Bi-lingual (Spanish/English)
●Knowbe4 Secure Awareness
●Routing guide and compliance requirements. Worked directly with Client’s customer to ensure label and packing list compliance
●Ability to work independently / Multitask
●Detailed Oriented
●Excel and Word
●Google sheets, dropbox, sharepoint, microsoft Teams
●Order Entry, batching / waving, label printing EDI, create Fedex/UPS shipping labels
●EDI
●E-Commerce
●ERP Systems -Warehouse management systems ( Cargowise, Tecsys, Exceed, FLEXE cloud based warehousing,JDA, Camelot, A2000
●Supply Chain
●Filing, excel billing
●B2C / B2B
● Routing ( Multiple stores)
● Create Bill of ladings
● Create S.O.P
Education
●Graduated High School - Youth Opportunities Unlimited H.S
oHonor Roll
References
●Jerome Clinton
2366 Pacifica Place
Rancho Dominguez, CA 90221
Email: ad35cc@r.postjobfree.com
●Yusely Sedano
2315 E Pacifica Pl
Compton CA 90220
Email: ad35cc@r.postjobfree.com
●Celena Hunt
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