QUALIFICATIONS PROFILE

Experienced sales and retail professional looking for opportunities to continue career growth and adding value to organizations that are focused on sales growth, customer service and operations

AREAS OF EXPERTISE

Customer Experience Retail Sales Problem Solving Relationship building Operations

PROFESSIONAL EXPERIENCE

Vitality BOWLS, BRENTWOOD CA

General Manager March 2015-January 2019

Led all aspects of operations for Top 5 franchise location in the distribution. Focused on leading, coaching and managing a team of 15-20 team members in services, sales growth and operations

Responsible for recruiting and building the team, as well as final interviews for candidates to hire

Built sales plan that supported growth of 45% in revenue over 3 years from when franchise first opened in 2015

Participated in external events to drive business through schools, volunteer events, and tabling events to support knowledge of the brand

Worked closely with corporate teams on operations, efficiency, and new product development and how to incorporate into the location to drive added revenue

TRAVELEX, MULTIPLE LOCATIONS(SF BaY AREA, LOS ANGELES AREA)

Retail Sales Lead/Store Manager/Area Manager

Bay Area/Los Angeles June 2013-March 2015

Led retail and kiosk locations throughout Bay Area and in Los Angeles Area

Responsible for the overall profitability of sales locations to increase revenue, sales and operational efficiency

Coached and led sales consultants around customer satisfaction, sales growth and operations to ensure store was top performing

All stores within area were Top 10 across the ranking in balanced performance and revenue generation

Worked closely with retail, mall and kiosk location partners to drive additional growth through marketing and brand awareness

FAMILY BUSINESS( PRINTING AND DESIGN, GAS STATION)

Leader and Manager January 2003-June 2013

Led and operated two family business over the years in printing and design(Copies and Graphics) and Gas Station/Mini Mart(Seth Enterprises)

Managed multiple locations for graphics design and printing business in San Francisco area, which involved oversight of employees, maintaining business contracts, and overseeing the store operations for retail customers

Helped closed deal for recurring business with the local embassy and consulate for printing and design work

Managed single location in Stockton area for a gas station mini mart combination, this was a start up location from scratch

Responsible for inventory, sales, and working with vendors to ensure best pricing on product and gas

Grew sales 40% over a 4 year span, which mostly came from mini mart sales after creating customer loyalty and high percentage of repeat customers

EDUCATION

General Coursework-HS Diploma MT. DIABLO HIGH SCHOOL, CONCORD CA

General Coursework-College prep DIABLO VALLEY COLLEGE, PLEASANT HILL CA

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