Assistant Manager, **/**** -*/****

** **** **** ***** - ********, CA

• Supervised day-to-day operations to meet performance, quality and service expectations.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Mentored team members to enhance professional development and accountability in workplace.

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Helped with planning schedules and delegating assignments to meet coverage and service demands.

• Created employee schedules to align coverage with forecasted demands.

• Reviewed sales and gross profit report to assess company efficiency.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Monitored security to protect employees, customers and property.

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Established team priorities, maintained schedules and monitored performance.

• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Identified and communicated customer needs to supply chain capacity and quality teams.

• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Streamlined and monitored quality programs to alleviate overdue compliance activities.