Guest Service Customer

Summary. A well mannered, polite and hard working housekeeper with experience of overseeing the day-to-day operations of the housekeeping department to meet hotel standards & provide consistently seamless guest service. Having a proven ability to create a pleasant, safe, welcoming and clean environment for guests. Punctual, flexible and with an eye for detail and an ability to ensure a professional efficient and effective housekeeping service. Currently looking for a suitable housekeeping that offers variety and the opportunity to develop both personally and professionally.

CHRISTOPHER MORGAN

Phone:

+923*********

E-Mail:

****************@*****.***

PERSONAL DETAILS

House#2 Street#7 near Masjid Noor

Rao Khan Wala Kasur Punjab Pakistan

Skill Highlights

Guest Service

Customer Service

Storage Areas

Financial Transactions

Guest Rooms

Window Ledges

Public Restrooms

Languages

English

Urdu

Punjabi

Hindi

Experience

Hotel-AL Madina Kasur Pakistan 2015 to 2020

Working as part of a team cleaning and re-setting rooms to deliver the best possible standards of cleanliness and hygiene. Reacting to guest requests positively and carry out any requests within reason.

Duties: Servicing bedrooms to the required standard, using cleaning materials / equipment.

Supply & replace essential toiletries and breakfast items. Responsible for the housekeeping standards in the hotel, gym and spa.

Providing an efficient and comprehensive housekeeping service.

. Ensuring that repairs are reported and carried out as quickly. Maintaining flowers in vases. Change & machine wash towels & Spanish-style bed sheets & also iron bed sheets. Completing daily and weekly cleaning schedules. Removing any broken or damaged furniture. Proactive reporting of all Health and Safety issues. Economical and safe use of housekeeping supplies and equipment. Informing guests of hotel facilities. Collection of food trays and returning them to the kitchen or food trolleys. Disposing of rubbish from rooms, taking it to the skip. Safeguarding all guest and hotel property. Managing materials costs & minimizing wastage. Maintaining an organised system for the storage & ordering of household materials

Education

Bachelor of Arts Continue in Allam Iqbal Open University Islamabad Pakistan

References

References available on request

Contact this candidate