Jacqueline Patton

ad3585@r.postjobfree.com 318-***-**** Shreveport, LA

SUMMARY

Dedicated professional with 5 years of experience in customer service roles, including a stint as a Customer Service Representative at Conduent State Healthcare. Proven track record of resolving customer complaints and maintaining detailed records of customer interactions. Seeking a Remote Customer Service Representative role to leverage strong data entry and customer service skills.

WORK EXPERIENCE

GDIT Bossier City, LA

Data Entry Operator Oct 2022 - Nov 2023

• At GDIT, executed precise data entry operations, ensuring the accuracy, confidentiality, and timely processing of all information; collaborated with cross-functional teams to streamline data systems, improve data quality, and boost operational efficiency.

Conduent State Healthcare Richardson, TX

Customer Service Representative Jan 2023 - Aug 2023

• Addressed customer queries and delivered accurate product and service information, ensuring comprehensive client understanding.

• Successfully resolved customer complaints promptly, demonstrating exceptional customer service skills and fostering customer satisfaction.

• Maintained and updated customer interaction records and transaction details meticulously, facilitating future references and ensuring data accuracy.

Mr Stokes Shreveport, LA

In-Home Caregiver Oct 2019 - Oct 2022

• Administered medication and monitored vital signs, promptly reporting any health concerns or behavioural changes to ensure patient well-being.

• Enhanced patient's quality of life through compassionate care and assistance with daily living activities, including personal hygiene and meal preparation.

• Facilitated client transportation for appointments and errands, contributing to overall wellness and meeting daily living needs.

• Built and maintained professional relationships with patients and their families through empathetic communication, fostering trust and long-term engagement. GDiT Bossier City, LA

Data Entry Operator Mar 2021 - Jan 2022

• Effectively identified and rectified data entry errors, ensuring accuracy and integrity through diligent quality checks and regulatory compliance reviews.

• Sustained strict confidentiality of client and staff information in adherence to company protocols, while efficiently digitizing physical documents for streamlined access.

• Successfully managed high-volume paperwork processing within stringent deadlines, while resolving any discrepancies between source documents and database records. Target Bossier City, LA

General Merchandise Lead Jun 2018 - Oct 2019

• Steered a team in daily operations, while ensuring adherence to safety regulations and company policies, leading to a well-regulated and efficient working environment.

• Initiated sales strategies for general merchandise, analyzed weekly sales data to predict buying trends and oversaw pricing accuracy, contributing to increased sales and profits.

• Fostered customer satisfaction by resolving complaints, assisting in product location, and providing thorough knowledge on sales, promotions, and return policies, resulting in enhanced customer service experiences. EDUCATION

Captain Shreve High School

High School Diploma

Shreveport, LA

May 1988

SKILLS

Active Listening • Researching • Courteous Demeanor • Product Knowledge • Typing Proficiency • Senior Leadership Support • Customer Relations • Clerical Support • Spreadsheets • Critical Thinking • Grammar • Multi-Task Management • Microsoft Excel • Research • 10-Key • Account Updating • Adaptive Team Player • Problem-Solving Abilities • Client Relations • Customer Relationship Management (CRM) • Prioritization • Paperwork Processing

• Call Management • Tactful and Diplomatic • Computer Proficiency • Typing 45 WPM • Proofreading • Office Equipment Proficiency • Filing • CRM Software • Retail Sales Customer Service • Staff Training • Inbound and Outbound Calling • Reading Comprehension • Positive and Professional • Documentation • Microsoft Outlook • Data Entry • Call Center Operations