M

Wendy

Mcelroy-ban

ks

317-***-****

wendybank**@gmail.c

om

Indianapolis, Marion

46237

SUMMARY

Seasoned Program Coordinator with broad-ranging expertise in operations management and financial administration. Highly skilled in overseeing budget planning and championing strategic visions. Committed to driving teams toward success and sustaining organizational missions. Talented Program Coordinator proficient in implementing programs to fulfill customer needs. Skilled at cultivating relationships to support new and existing clients. Maintains and monitors projects, budgets and expenditures. Methodical Program Coordinator offers internal document creation, program management and project implementation expertise paired with outstanding time management and multitasking abilities. Resourceful and versatile professional with over 13 years of experience developing and coordinating programs. Personable Program coordinator committed to managing and tracking program components to meet set objectives. Extensive experience upholding quality standards to drive program growth. Recognized for wisdom and experience earned over 13-year career in program development and delivery.

SKILLS

Verbal and Written Communication

Problem-Solving

Attention to Detail

Decision Making

Time Management

Program Management

Dependability and Cooperation

Microsoft Office

Program Scheduling

Event Coverage Planning

Issue Resolution

Human Resources Understanding

EXPERIENCE

Program Coordinator

Indianapolis, IN

Caregiver Services Inc./ Aug 2021 to Current

Scheduled prospective program participants for assessments and orientations. Delegated tasks to staff and volunteers during daily activities and Billing for clients and take care of finances

Scheduling staff

Pay roll for staff time

Managed communications via social media and media relations. Delegated tasks to staff and volunteers during daily activities and organized events. Scheduled and developed program activities in accordance with program needs. Maintained and created program records, reports and proposals with job-related software.

Coordinated logistics for activities and events.

make medical appointments

Team Leader Manager

Indianapolis, IN

ResCare Residential Services/ Dec 2010 to Aug 2021 Fostered positive employee relationships through communication, training and development coaching.

Solved problems, handled escalated issues and mitigated risks. Oversaw daily workloads and workflow for smooth operations. Delegated work assignments and prioritized tasks.

Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.

Supervised and monitored team productivity by observing daily activities such as

[Task].

Analyzed business performance data to identify areas of strength and improve areas of weakness.

Drove staff performance by creating incentives and positive work atmosphere. Supported HR staff with recruiting and retaining high-performing talent. Drove account financials through team utilization, optimal staffing levels and schedule adherence.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Resolved customer inquiries and complaints requiring management-level escalation. EDUCATION AND TRAINING

High School Diploma

Thomas Jefferson High School Jun 1992

Richmond, VA

Contact this candidate