NISHANT HIRALAL

ad3562@r.postjobfree.com +91-982**-*****

SUMMARY SCRUM / ITIL certified professional with 15+ years of experience in product / project

management. Track record of dealing with global clients across different industries. Expertise in complete product and program lifecycle management. Adept at building products and scaling them up to stable operational efficiency. Experienced in delivery projects using AGILE, SCRUM and KANBAN.

EXPERIENCE

2022 – Present Sportz Interactive Mumbai

Dec The first sports-focused content and technology solutions company in Asia, Sportz Interactive (SI) has over two decades' worth of operational domain expertise. Through the years, SI has gained an immense reputation for its state-of-the-art websites and mobile applications, hosted solutions, digital simulators, match centers, fantasy games, social media innovations and content initiatives. The Sportz Interactive vision is to “revolutionize the sports fan experience across consumption points by creating best-in-class products.”

Senior Manager - Product

Responsible for product management and project delivery of solutions for multiple clients across different sports. Managing multiple product managers as well looking after deliverables from project teams to ensure client requirements are met with focus on quality and maximum end customer satisfaction.

Working with clients from different sporting disciplines delivering world class solution including marquee clients like Mumbai Indians, Indian Super League (ISL), Pro Kabaddi League (PKL), International Hockey Federation (FIH), United World Wrestling (UWW), Sports18, Probo, Lucknow Super Giants (LSG), Reliance Foundation Youth Sports (RFYS), UP Warriorz (UPW) and Prime Volleyball League (PVL)

2018 – 2022 Ivy Mobility Mumbai

May Dec Consumer Goods companies come to Ivy to enhance their customer experience, increase

revenue at the shelf, and improve the productivity of their field force. Customers benefit from

using cloud-based technologies for retail execution, direct store delivery, and distribution

management.

Manager – Project Management and Delivery

Responsible for project management and delivery and scope management leading a team of

30+ member team. Looking after the solution implementation and delivery across different

geographic markets. Working with teams spread across the globe delivering solutions in an agile

process. Working with teams to deliver requirements using Scrum and KANBAN frameworks.

Working with team across geographies and helping them adopt the scrum practices / ceremonies

Working with different clients across the FMCG spectrum to help streamline their sales / order

taking process and improve time for order fulfillment as well as reduce turnaround times for

returns / exchanges. Responsible for delivery and solution maintenance for the largest baker in

Mexico (Grupo Bimbo). Delivered projects for P&G India, J&J Neutrogena, FrieslandCampina

Vietnam, Zydus Wellness India, ITC Stationaries India and Bausch & Lomb India as well.

2017 – 2018 Prime Focus Technologies Mumbai

Jun Feb A global solution provider in the field of video content management across broadcast as well as

digital streams. Serving clients in packaging their content and distributing globally using CLEAR,

their in-house Enterprise Resource Planning (ERP) software.

Senior Manager – Data Management Services

Responsible for project management and delivery and scope management leading a team of

100+ member team. Reporting to Assistant Vice President – Data Management Services

Project Management Operations

·Responsible for Content Delivery Operations for Star India Pvt Ltd. Managing their content and ensuring delivery for Broadcast as well as Hotstar. This includes Shows, Movies, Commercials, Promos and Exclusive Events.

·Responsible for content management for clients - Sony, SINGTEL, Netflix, etc.

·Responsible for delivery of content from ingestion to playout and intermediary functions like Quality Control, Syndication, Content Packaging, Archival and Restoration, Client Operations, Content Conversion and TX delivery.

·Working with different internal and external teams in coordinating day to day operations.

·Providing reports across different parameters to senior management and client stakeholders.

·Responsible for delivery of Premium Content - Ted Talks India, Bigg Boss – Vijay TV & Maa TV and other prime time content across the bouquet of channels in the Star Portfolio.

·Monitoring of content on the internal Content Management System - CLEAR

·Responsible for the invoicing of services provided to the client and reviewing invoicing data sent to client on a month-on-month basis.

2017 – 2017 HASH ECM Technologies (Working as a Consultant)

Feb June Digital Project Manager Bangalore – Qatar

Working onsite in QATAR for WakraLab and managing project delivery for Client Qatar Development Bank (QDB). Worked on 2 Projects for QDB – Website Re-launch and launch of QDB Business App. Daily tasks involve:

·Client Reporting and Stakeholder Management. Working as a SPOC for Client on the project.

·Responsible for Project Management and Product Delivery. Overseeing the project from concept to release on production environment. Post release transition to operations team.

·Tracking and reporting product status to Internal Stakeholders as well.

·Project estimation, scope definitions, cost and time management of projects.

·Ensuring projects are delivered as per standards defined during requirement phase.

·Conducting Functional /Performance tests. Responsible for UAT – Test case creation as well as execution.

·Responsible for team of 20 people across different geographies and different skillsets

2013 – 2016 NOVI DIGITAL ENTERTAINMENT PVT LTD

(A division STAR INDIA Private Ltd) Mumbai

Product + Project Management for Starsports.com & Hotstar

·Introduced Subscription model on Starsports.com and launched SVOD services for cricket in 2013. Pilot project – ICC Champions Trophy 2013.

·Expanded coverage of sports to include Football, Badminton, Formula1 Racing, Tennis, Kabaddi.

·SVOD service launched for Indian Subcontinent only. Grew SVOD services globally to provide access to live sports.

·Part of core team in building solution for Mobile web + Apps.

·Worked as part of project team using Agile and Scrum Methodology.

·Worked as a Product Owner in development sprints and as Scrum Master for operations sprints.

·Steering efforts to maintain zero errors along with 100% SLA compliance across partners.

·Responsible for Project Management of day-to-day activities. Accountable for entire Testing process and testing device inventory.

·Responsible for release of new features on production environment.

·Working with Payment Gateways to setup and roll out SVOD services across the globe.

·In charge of People as well as Process.

Live Stream Operations – Hotstar.com + Starsports.com

·Setting up new sports / series and ensuring they are configured and setup with correct Geo rules.

·Monitor live stream operations and ensure no issues occur. Tracking content playback is adhering to geo rules setup to avoid breach of digital rights owned.

·Troubleshooting queries / complaints received by CRM team for content playback (Live + VOD). Also looking into product related concerns / complaints that get reported.

·Working with development partners to address gaps in delivery and ensure proper communication channel is maintained with CRM team on the same.

·Weekly review of issues reported for the platform as well issues reported by consumers to CRM team and prepare assessment report for internal business stakeholders.

External Vendor Management – Hotstar.com + Starsports.com

·Working with different External vendors for Hotstar and Starsports.com. Ensuring their delivery timelines match our timelines and mitigate any risks in execution / delivery.

·Review the SLA adherence across vendors on a monthly basis and assess service credits from vendors as applicable.

·Work with Vendors to prepare monthly estimate for expenses and submit report to Internal finance team for budget allocations.

·Review of contract setup process and provide inputs to superiors. Oversee contract renewals / novation / amendments as required. Working with Internal Legal team to ensure no delay in execution process.

2012 - 2013 HUNGAMA DIGITAL MEDIA ENTERTAINMENT PVT LTD.

Project Manager – Digital Consumer Business Mumbai

·Responsible for operational execution of all digital projects for the Consumer Business Division.

·Responsible for in house product operations – www.hungama.com

·Working with team of product managers to deliver online content services in the B2C market across geographies.

·Compile and track project granular tasks and prepare action plan.

·Monitor and report project status on a regular basis. Communicate with team members and stakeholders.

·Using Agile Methodology to execute and deliver projects / product updates.

·Responsible for release of projects / product updates. Testing of entire product post release process as well sharing release reports to respective stakeholders.

·Monitor risks and issues. Single point of contact for Content, Product Technology, Creative, Marketing, Business teams for issue management on projects.

·Managing content across internal and external products and looking after maintenance of CMS platforms as well.

·Responsible for prioritization of projects within internal teams as per business requirements.

·Compile and track resource requirements and costs. Also responsible for resource allocation across projects (both internal as well as external).

2006 - 2012 ACCENTURE SERVICES LIMITED

Interactive Production Manager Mumbai

Work closely with the client, brand team and 3rd party agencies to manage execution of interactive programs that include translation of strategy into online content and project management implementation. Be the link between the brand teams at client side and the 3rd party who is performing the execution of work. Responsible for the execution of digital project for Global FMCG player Proctor and Gamble (P&G). Managed all Feminine Care brands across Europe.

Execution of projects which include:

oWebsite hosting,

oConsumer Database Management

oE Sampling and E Couponing

oSweepstakes

oE Commerce

oE-mail Marketing

oSearch Engine Optimization

oSocial Media campaigns

Responsibilities

·Delivery and management of interactive marketing services (for individual interactive programs and campaigns, including on-going maintenance and operations.

·Participates in departmental budget planning and ensures budget control throughout the project.

·Developed detailed project plan & produce key project deliverables

·Coordinate changes of considerable consequences in the scope and schedule of the project.

·Accurately documenting delivery of services.

·Complete projects to ensure time, quality, scope and cost of deliverables across a portfolio of projects are met.

·Negotiating with vendors/agencies to provide cost savings to the brand / client.

·Continually monitors individual progress to insure meeting of specific deadlines.

·Coordinate and actively participate in all stages of project development including research, design, programming, testing and implementation.

·Apprise all stakeholders of project status, issues and concerns.

·Conduct project review & status meeting and accordingly manage issues, roadblocks & conflicts if any.

·Acts as the key liaison across all functional areas, including business units, information technology and outside vendors.

·Ensuring compliance with client's and organization's standards/policies: privacy, security, accessibility, and local legal requirements.

·Provide recommendations on policies and goals desired; and implements new/revised programs according to established guidelines.

·Working using Waterfall and Agile Methodologies across projects / brands.

Daily Tasks:

·Review meetings with business partners, teams, key leaders, vendors regarding project status.

·Communicate technical info with client and 3rd party agents

·Manage day to day activities of the projects

·Establish the right checks and balances for effective project control

·Interpret process related data/information/statistics

·Coordinate data capture and reporting to allow for on-going program measurement and optimization

·Change management: adjust the project plan and resource per business requirements.

·Work with Service Managers to continually improve the services offered

·Interact and build a rapport with the client and respective agency to effectively manage process changes / metrics

·Coordinate data capture and reporting to allow for on-going program measurement and optimization

·Work with development team to plan releases and co-ordinate with client / stakeholders for the release management process.

·Work with External Business Partners to establish solutions to meet our business partner needs.

2005 – 2006 3 Global Services Mumbai

·Part of the customer service team for UK clients

·Worked as part of the Offsite Sales team for Value Added Services (VAS) for UK consumers.

2004 - 2005 Global Telesystems Pvt Ltd. (GTL) Navi Mumbai

·Part of the offsite tele sales team

·Worked for clients American Life (Now a part of AIG Group) and Tele2 (British Telecom Service Provider)

·Consistent performance with contribution to sales numbers.

April - June 2003 BIBA Apparels Ltd. (Internship) Mumbai

·Worked with BIBA Apparels to promote and market their apparels.

·In charge of the marketing/promotion campaign in Imax Adlabs theatre at Wadala.

·Recorded the highest sales figure amongst 12 teams located at various places in Mumbai

April - June 2002 Green Rose Computer Services Pvt. Ltd. (Internship) Mumbai

·They are also known as Jet King Computer Institute. I was a part of their sales team.

·Undertook activities to market their products and services and create a customer base.

·Sales promotion conducted from Ghatkopar – Thane

EDUCATION

2009 Executive Post Graduate Program in Business Management (EPGPBM) SIES College of Management Studies Navi Mumbai

2007 Bachelor of Management Studies (B.M.S)

Mumbai University Mumbai

CERTIFICATION

2022 Professional Scrum Master – I by Scrum.org

2018 AGILE SCRUM MASTERS by EXIN

2017 ITIL Foundation V3 from Axelos

2004 Computer Programming (Software) from Aptech Ltd. and have full training in Visual Studio.net, Java, C and SQL

TECHNICAL PROFICIENCIES

MPP- 2010/2013 Proficiency – Medium

JIRA Proficiency – High

PERSONAL Date of Birth: December 6, 1983

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