SUMMARY

SKILLS

EXPERIENCE

REBECCA

KAUFMAN

ad3560@r.postjobfree.com

312-***-****

Chicago IL

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

• Business Development

• Project Management

• Operations Management

• Business Administration

• Budget Management

• Financial Management

• Organizational Development

• Rules and Regulations

• Hiring and Retention

• Strategic Planning

• Client Relationships

• Strategic Marketing

• Customer Satisfaction

• Relationship Building

• Product Knowledge

• Call Management

• Complaint Resolution

• Account Updating

• Inbound and Outbound Calling

• Microsoft Office Suite

• Administrative Support

• High-Energy Attitude

• Tactful and Diplomatic

• Technical Proficiency

• Problem Resolution

• Customer Service

• Coordination

• Account Management

• Conflict Resolution

• Customer Relations

• Promotional Support

• Critical Thinking

• Product Education

• Active Listening

• Prioritization

• Documentation

DIRECTOR OF GENERAL STUDIES 01/2014 to Current

CLHDS - Chicago

Managed budgeting process for school operations including personnel hiring, supplies procurement and facility improvements.

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Provided instructional leadership to faculty and staff in the areas of curriculum development, assessment practices and professional growth activities.

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Oversaw compliance with state and federal laws related to education programs, student rights and safety regulations.

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Facilitated communication between teachers, administrators, families and other stakeholders in order to promote collaboration among all participants in the educational process.

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Organized regular meetings with faculty members to discuss issues related to instruction, assessment strategies and classroom management techniques.

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Collaborated with other schools within the district on special projects such as after- school programs or extracurricular activities.

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Monitored school administration activity and implemented policies to support student safety, inclusion and academic success.

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MULTILINE CLAIMS ADJUSTER

Kemper Insurance - Grand Rapids, MI

Handled Workers Compensation, Product Liability, General Liability, and Automobile Lines

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• Successfully cleared backlogs of files and consistently received new assignments Responsible for claimant inquiries, investigations, follow-through & file management to completion

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EDUCATION AND

TRAINING

CERTIFICATIONS

Maintained communication with claimants, attorneys, insurance companies, insureds

& doctors

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• Authorized to settle and fund mid-level range claims under my jurisdiction

• Prepared detailed reports documenting claim activity and decision making process. Maintained accurate records of all claim activities including investigation results, settlement negotiations and payments made on each claim file.

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REGIONAL DIRECTOR

Pharmacy Management Services Incorporated - Tampa, FL Analyzed customer feedback data and developed action plans to improve customer service levels.

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Developed and implemented regional strategies to increase market share and profitability.

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Created programs to incentivize employees throughout the region, resulting in improved morale and productivity.

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Led regular training sessions on new products and services for regional staff members.

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Coordinated activities with other departments such as Human Resources, IT, Logistics., ensuring alignment between regional operations and company-wide initiatives.

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Cultivated development of high-performing teams by implementing inclusive work culture focused on individual and team development.

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Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

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Florida State University - Tallahassee, FL

Bachelor of Science, Clothing & Textiles

• Omicron Nu National Honor Society

• Golden Key National Honor Society

David Yellen College - Jerusalem, Israel

Teacher Training & Instructional Design

• Collaborative Problem Solving

• Instructional Coaching for Positive Classrooms (Jim Knight)

• CPR & First Aid

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