Sabrina Cuzzone-England

Seminole, FL ***** Cell: 727-***-**** - ad3552@r.postjobfree.com

GOAL

To work at a place where my managerial and organizational skills will be best utilized.

ACCOMPLISHMENTS

Team Pride Award with Pinnacle 2006

Bay Area Apartment Association Assistant Manager of the Year 2014

EXPERIENCE

Cambridge Management now WRH Realty, LLC

Property Manager

7/2020 to Present

Conducted and researched all business in accordance with company policies and procedures with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

Efficient in customer service and identifying and resolving customer’s problems in a positive way

Creating the yearly budget

Inspect and arrange maintenance to meet company standards

Manage lease up of communities

Managing all aspects of the properties

Maintain a positive, productive relationship with residents

Rent collection, complete all financial reporting and handling of accounts payable

Ensure compliance with company policies and procedures

Oversee and manage property staff and assess procedures

Coordination of vendors

Rent collection, complete all financial reporting and handling of accounts

Responsible for budget creation and adherence

Resolve day to day property management issues including disputes

Oversee activity of website and social media networks

Hired, terminated, trained, motivated, and supervised all on-site staff in order to achieve operational goals to include new employee orientation, annual performance reviews, timecard review and approval, and enforcement of employment policies and procedures.

Assisting other properties when needed.

WRH Realty Inc.

Assistant Manager 2/2012 to 7/2020

Assure all potential/current residents receive the same customer service that I would expect for myself and my family in order to provide a safe and secure home and environment.

Create a welcoming family inspired experience for a potential/current resident on a daily basis to attract new residents and retain current residents.

Conduct and research all business in accordance with company policies and procedures with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

Communicated to residents effectively and deal tactfully with controversial or sensitive issues and situations with potential/current residents.

Complete given assignments in a timely manner.

Assumes responsibilities a manager in their absence.

Responsible for communicating in writing and through emails to prospects.

Initiate and implement policies/procedures to address residents’ concerns, e.g., service requests, noise complaints, etc.

Skilled in working both independently and as an enthusiastic team player.

Respond to prospects and residents via telephone, email and in person.

Proficient in utilizing standard office equipment and computer software (for example, Microsoft Word, Adobe Acrobat and Excel).

Filing of completed documents.

Efficiently identify and resolving customer’s concerns in a positive manner.

Type up to 50 wpm

Pinnacle Properties

Business Property Manager 2005-2010

Conducted and researched all business in accordance with company policies and procedures with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

Efficient in customer service and identifying and resolving customer’s problems in a positive way

Assisted in the formulation of the property budget and remaining within budgetary guidelines throughout the fiscal year.

Ensured that three notices were sent out to residents as required on delinquent rents.

Organized the scheduling of vendors/contractors within company policy. Verified and validated certificate of insurance.

Utilized company software (Nexus) for vendor billing.

Hired, terminated, trained, motivated, and supervised all on-site staff in order to achieve operational goals to include new employee orientation, annual performance reviews, timecard review and approval, and enforcement of employment policies and procedures.

Initiated and implemented policies/procedures to address resident concerns, e.g., service requests, noise complaints, etc.

Ability to independently organize work, set priorities, and complete assignments within established time frames.

Knowledge in utilizing standard office equipment and computer software (for example, Microsoft Word and Excel).

Ability to effectively communicate with management, residents and vendors dealing professionally with controversial or sensitive issues and situations to achieve a positive outcome.

Champions Point, Convenient Properties Largo, FL

Property Manager 1999-2005

Conducted all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

Assisted in the formulation of the property budget and for remaining within budgetary guidelines throughout the fiscal year.

Ensure deadlines performed evictions, utility shut offs and landlord liens as required on delinquent rents.

Maintained constant vendor/contractor communication concerning work scheduling, billing, and certificates of insurance.

Hired, terminated, trained, motivated, and supervised all on-site staff in order to achieve operational goals to include new employee orientation, annual performance reviews, timecard review and approval, and enforcement of employment policies and procedures.

Initiated and implemented policies/procedures to address resident concerns, e.g., service requests, noise complaints, etc.

Ensured that properties were properly maintained and meet company standards.

Ability to independently organize work, set priorities, and complete assignments within established time frames.

Knowledge in utilizing standard office equipment and computer software (for example, Microsoft Word and Excel).

Ability to communicate effectively orally to include the ability to deal tactfully with controversial or sensitive issues and situations.

Ability to communicate in writing.

Type up to 50 wpm

EDUCATION

High School Diploma: College Prep., 1983

Our Lady of Angels and St. Bernard/Elmwood Place High School – St. Bernard, Ohio

Valid Florida Driver’s License

Notary

SKILLS/KNOWLEDGE

Yardi Knowledge

Realpage

Spend Management

Leonardo 247

ADP

Ascentis Timekeeper

Communication Adaptability

Multitasking Time Management

Prioritizing Strong Work Ethic

Organization Type 50 wpm

Technical skills Problem Solving

Interpersonal skills Accounting

Problem-solving abilities Filing

Prior to 1999

I started a coffee shop that I owned and operated and was very successful from 1993 until I sold it 1998. The shop was called Sabrina’s Espresso Café’ located in Montgomery, Ohio. Prior to that, I had worked in the rapid courier service starting with one company then moving to another and became a shareholder. I did the billing, collecting, selling our services, balancing the books, anything and everything that was needed that went along with the business.

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