Customer Service Administrative Support

CAREER SUMMARY

Professional with several years of experience providing customer service, administrative support and the transportation and delivery of products. Conscientious worker with versatile skillset, solution focused with strong critical thinking skills and excellent work ethic. Highlighted professional skills include:

Customer service skills, interpersonal communication, computer and administrative skills

Records management, documentation, bookkeeping and transcription skills

Excellent computer skills with ability to learn new programs quickly

Experience in the transportation industry, ensuring timely and safe delivery of product

Knowledgeable on state and federal guidelines and documentation for the transportation industry

Self-motivated, quick learner with positive "can do" customer service skills

Strong time management skills, attention to detail, ability to multi- task and work under pressure

ADMINISTRATIVE QUALIFICATIONS

Customer Service Skills

20+ years customer service and customer relations experience

Skilled in interacting with customers in person and over the phone

Experience handling challenging customers effectively and calmly

Training in oral and written communication, charting and documentation

Excellent interpersonal communication skills and upbeat helpful personality

Office Management/ Administrative Skills

Skills in reception, answering phones, scheduling, document processing, correspondence, data entry, ordering supplies, inventory and record management

Bookkeeping, record keeping, accounts receivable and accounts payable experience

Experience with analyzing data and reconciling discrepancies

Office management, supervisory, mentoring and employee training experience

Experience multi-tasking, event planning and handling numerous responsibilities

Detailed documentation experience with federal and state guidelines

Computer Skills

Proficient in Microsoft Office Software: Word, Excel, PowerPoint and Outlook

Extensive training and experience utilizing various office technology

Keyboarding and transcription skills- accurately type @ 60wpm

Transportation Industry Skills

Commercial Driver's License

Highly skilled in detailed documentation and guidelines that need to be maintained to be in compliance with State and Federal regulations

Extensive experience delivering and transporting product

Experience with communication with dispatcher and providing in person customer service

Work Ethic

Self- motivated professional with farming background and excellent work ethic

Time management, organization, efficiency and problem-solving skills

Ability to work both independently and within a team

Consistently met company and department objectives within budget and time constraints

EDUCATION

Northcentral Technical College

Administrative/Office Management Training:

Certificate: Medical Office Specialist

Certificate: Medical Transcription

TRAINING

Specialized Training Completed:

Excel

Word

PowerPoint

Outlook

Keyboarding

Records Management

Documentation

Safety

Professional Development

Oral & Written Communications

Thinking Critically and Creatively

Math with Business Applications

Customer Service

CDL

Medical Terminology

Live Medical Transcription

CPT/ICD

Body Structure and Function

Anatomy and Physiology

Human Disease

HIPAA Compliance

EMPLOYMENT HISTORY

Driver

Peter Trucking, Athens WI

Driver, Wissota Transport, Eau Claire, WI

Administrative Support, Deanne Wells, Owen- Withee, WI

Driver, Peter Trucking, Athens, WI

Driver, ITA, New Berlin, WI

Office Manager, Badger Shooter's Supply, Owen, WI

VOLUNTEER EXPERIENCE

Classroom Mentor- Volunteer, Owen- Withee School District

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