Stenio Michel

Brooklyn, NY 646-***-**** ad353x@r.postjobfree.com www.linkedin.com/in/stenio-michel-8768b515 10+ years experi computer support specialist and self-motivated customer services professional - Dedicated and hard working technician with creative thinking, ability to progress under pressure - Freshmen graduated from the intensive Google IT Support Merit America program - Hoping to find my next challenge in the world of Information Technology System. RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems• Application Software • Installation & Configuration

EDUCATION

Merit America • Virtual 08/2022

Google IT Support Professional Certificate

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

Borough of Manhattan Community College 06/2018

● Medical Billing and Coding

State University of Haiti / INAGHEI 11/2009

● Bachelor Degree in Public Administration

PROFESSIONAL EXPERIENCE

Security Concierge/Doorman • FJC/Alight Universal • New York, NY 02/2011 – Present

● Address clients’ needs by implementing their suggestions through freshdesk online ticketing system, prioritizing by urgency to accommodate each

● Organize guest needs through in-person and over the phone communication, using empathy and sensitivity to deliver excellent customer service and resolve their needs in a timely manner

● Categorize incoming mail by scanning packages in the Envoy mail management database, resolving missing information, increasing validity access and, reducing wait time Voluntary Job / Brooklyn, NY • CAMBA / AKIYETU 09/2011 – 12/2011

● Facilitated basic microcomputer literacy training and curriculum for over five hundred immigrants, increasing core computing skills

● Organized computer assembly hardware components and installed Ms Windows 2000 for 20 + devices, ensuring optimal performance

Customer Service Representative • Professional Business Center Inc. in Miami FL 02/2010 – 12/2010

● Provided customer support up to fifteen customers each day, delivering detailed information about new products to the clients desire to purchase a new device

● Authored policies and procedures, communicating with leadership, ensuring organizational needs were met

● Engaged with customers using empathy and active listening, providing excellent customer service that resulted in increase of sales

Information Technology Support Manager • UEH / Inaghei • Port-au-Prince, Haïti 08/2007 - 01/2010

● Provided monthly microcomputer component assembly and software installation service for up to 25 PCs in student lab and staff office monthly as well as data recuperation and virus removal for ~10 laptops weekly, reducing downtime

● Implemented a new student’s registration database, using MS Access and SQL, giving online information access form to each undergraduate and graduate student using a personal code

● Maintained and protected institutions information online, using Joomla Platform to manage traffic for the school online magazines, mitigating privacy concerns

IT Support and Project Management Freelance Consultant • KNFP, ASON, ICEF, FACN • Port-au-Prince, Haïti 08/2003 - 01/2010

● Provided training on MS Windows Environment and MS Office for staff and typing lessons to improve speed and reduce errors in information inputted into the computer system

● Furnished and accommodated service, installation, and maintenance for printer, fax machine, and Xerox copier machine, reducing service gaps

● Arranged intervenience in data recuperation process and virus removal for ~5 laptops monthly, providing data storage and information access portability

● Gained extensive experience in modern hardwired cabling with RJ45 and RJ11 connectors, radio coaxial cabling, and HDMI TV connector plugs

● Contributed in many many projects including producing document evaluation management using MS Project and Quickbook and Excel for employees of an electricity company and providing community water accessibility by distributing clean water filter solutions to >5000 residents in local neighborhoods

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