Customer Service Medical Billing

Gwendolyn Young, CPC-A

Moss Point, Mississippi

**************@*****.*** • 662-***-****

PROFESSIONAL AFFILIATIONS and CERTIFICATIONS

American Academy of Professional Coders (AAPC), Member in good standing

Certified Professional Coder, Apprentice (CPC-A)

EDUCATION

University of South Alabama Continuing Ed,

Diploma, Medical Billing and Coding

Hinds Community College, Nursing and Allied Health

Associate of Applied Science, Respiratory Care Technology

RELEVANT SKILLS and TRAINING

CPT ICD-10-CM HCPCS

Medical Terminology Anatomy Physiology

Relative Value Units HIPAA Policies Coding Guidelines

NCCI Edits Medicare Parts A, B, C, D Modifiers

Coding Payment Policies Place of Service Compliance

Fraud/Waste/Abuse Resolution Advance Beneficiary Notice NCD and LCD Edits

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Customer Service Manager

Hobby Lobby,,October 2019 – May 2023

Provided exemplary customer service, assisting customers to enhance their shopping experience

Resolved customer inquiries and complaints, maintaining high satisfaction levels

Managed and trained staff in operational duties, strengthening team proficiency and service delivery

Oversaw the accurate and timely processing of accounting data, streamlining financial operations

Assisted with inventory management, ordering merchandise to ensure product availability

Caregiver

Private Residence, October 2018 – July 2019

Supervised daily care activities, supporting the well-being and comfort of the family member

Monitored health changes, observing vital signs and emotional states to adjust care as needed

Coordinated healthcare appointments, facilitating adherence to medical advice and treatment plans

Implemented health care decisions, ensuring consistency with medical staff recommendations

Respiratory Therapist (RRT)

DCH Medical Center, July 2008 – May 2011

Administered respiratory treatments and managed ventilation, contributing to patient recovery

Performed diagnostic pulmonary testing, providing essential data for treatment decisions

Documented patient progress, tracking responses to therapies and interventions

Educated patients on the use of respiratory equipment, promoting effective treatment adherence

Collaborated with physicians to develop treatment plans, optimizing patient care strategies

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