Medical Assistant Customer Service
Resume:
KELLI M. BROOKS
***********@*****.***
OBJECTION
Joining a company focused on customer service with room to grow and expand. EDUCATION
Lanier Technical College
January 7, 2015- August 3, 2016 - Registered Medical Assistant
• CPR certified by the American heart Association BLS for Healthcare Provider Program
• X-Ray Safety Course Completion Certificate (6 Hour course)
• Work Ethics Certificate- LTC
• Expanded Food & Nutrition Education Program Certificate
• CareCredit Certified
EXPERIENCE
Dayton Center for Neurological Associates: July 2021-June 2022 Medical Assistant:
● Triage incoming calls
● Returning patient calls, detailing provider instructions
● Rooming patients
● Obtaining vital signs
● Medication injections
● Botox Prepper
● EKG prepper
● Athena EMR
The Neuro Center: April 2019- June 2020
CPAP Specialist:
● Reviewing compliance reports
● Ordering supplies and equipment
● PAP trouble shooting
● Changed pressures as needed
● Face to face trouble shooting with patients
● Billed for appointments w/ complete office note
● Communicate with local DME companies
Medical Assistant (float):
• Responsible for obtaining patient’s vitals
• Patient form review and education
• Medication reconciliation
• Updating patient’s EMR
• Obtaining specimens
• Ordering labs, procedures, and medications
• Processing patient referrals
Front Desk:
• Scheduling
• Checking Patients in/out
• Patient reminder calls
• Payment collections
• Patient registration
• Referrals (EPIC)
Lanier Interventional Pain Center- Nov 2018- March 2019 (Float) Front Desk:
● Scheduling/ canceling appointments
● Check patients in/out
● Processed payments
● Set up referrals
● Update patient information
● White sheets
● Cash drawer
Medical Assistant:
● Record vitals
● Update Rx list
● Triage calls
● Collect/ run UDS and nicotine test
● Call in Rx
Busy Work:
● Insurance verification
● Appointment confirmation calls
● Filing (paper charts)
CSL Plasma- Sept- Dec 2017
● Customer Service
● Medical Screening(E Pro)
● Taking Donor Vitals: Includes BP. Pulse, Weight,
● Data Entry: Donor evaluations
● Preforming CLIA wave tests: Hematocrit levels and protein levels Coal Mountain Animal Hospital- May to August 2017
● Checking Patients In/Out
● Triage Patients
● Scheduling appointments, grooming and boarding
● Follow up calls
● Prepping charts
● Creating patient charts paper and electronically (AviMark) Northeast Georgia Diagnostic Clinic- Externship Site
• Responsible for obtaining patient’s vitals and giving injections if needed.
• Patient form review and education
• Medication reconciliation
• Updating patient’s EMR
• Performing EKGs
• Obtaining specimens
• Ordering labs, procedures, and medications.
• Processing patient referrals.
Lanier Tech Work Study- Surgical Tech Department- 2016
• Responsible for properly disposing of student files and/or records.
• Creating and grading student tests.
• Organization of lab and equipment.
• Filing and preparing instructor’s notes for class. Jackson & Associates- Gainesville, GA- 2008-2014
• Handling the accounts payable and receivable.
• Sending purchase quotes.
• Conducted sales calls.
• Entered customer, sales, and vendor’s data.
• Mailed literature, parts, and samples to current/future clients REFRENCES
● Available upon request
Contact this candidate