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Medical Assistant Customer Service

Location:
Franklin, OH, 45005
Posted:
March 06, 2024

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Resume:

KELLI M. BROOKS

678-***-****

*** ******* ****

ad353j@r.postjobfree.com

OBJECTION

Joining a company focused on customer service with room to grow and expand. EDUCATION

Lanier Technical College

January 7, 2015- August 3, 2016 - Registered Medical Assistant

• CPR certified by the American heart Association BLS for Healthcare Provider Program

• X-Ray Safety Course Completion Certificate (6 Hour course)

• Work Ethics Certificate- LTC

• Expanded Food & Nutrition Education Program Certificate

• CareCredit Certified

EXPERIENCE

Dayton Center for Neurological Associates: July 2021-June 2022 Medical Assistant:

● Triage incoming calls

● Returning patient calls, detailing provider instructions

● Rooming patients

● Obtaining vital signs

● Medication injections

● Botox Prepper

● EKG prepper

● Athena EMR

The Neuro Center: April 2019- June 2020

CPAP Specialist:

● Reviewing compliance reports

● Ordering supplies and equipment

● PAP trouble shooting

● Changed pressures as needed

● Face to face trouble shooting with patients

● Billed for appointments w/ complete office note

● Communicate with local DME companies

Medical Assistant (float):

• Responsible for obtaining patient’s vitals

• Patient form review and education

• Medication reconciliation

• Updating patient’s EMR

• Obtaining specimens

• Ordering labs, procedures, and medications

• Processing patient referrals

Front Desk:

• Scheduling

• Checking Patients in/out

• Patient reminder calls

• Payment collections

• Patient registration

• Referrals (EPIC)

Lanier Interventional Pain Center- Nov 2018- March 2019 (Float) Front Desk:

● Scheduling/ canceling appointments

● Check patients in/out

● Processed payments

● Set up referrals

● Update patient information

● White sheets

● Cash drawer

Medical Assistant:

● Record vitals

● Update Rx list

● Triage calls

● Collect/ run UDS and nicotine test

● Call in Rx

Busy Work:

● Insurance verification

● Appointment confirmation calls

● Filing (paper charts)

CSL Plasma- Sept- Dec 2017

● Customer Service

● Medical Screening(E Pro)

● Taking Donor Vitals: Includes BP. Pulse, Weight,

● Data Entry: Donor evaluations

● Preforming CLIA wave tests: Hematocrit levels and protein levels Coal Mountain Animal Hospital- May to August 2017

● Checking Patients In/Out

● Triage Patients

● Scheduling appointments, grooming and boarding

● Follow up calls

● Prepping charts

● Creating patient charts paper and electronically (AviMark) Northeast Georgia Diagnostic Clinic- Externship Site

• Responsible for obtaining patient’s vitals and giving injections if needed.

• Patient form review and education

• Medication reconciliation

• Updating patient’s EMR

• Performing EKGs

• Obtaining specimens

• Ordering labs, procedures, and medications.

• Processing patient referrals.

Lanier Tech Work Study- Surgical Tech Department- 2016

• Responsible for properly disposing of student files and/or records.

• Creating and grading student tests.

• Organization of lab and equipment.

• Filing and preparing instructor’s notes for class. Jackson & Associates- Gainesville, GA- 2008-2014

• Handling the accounts payable and receivable.

• Sending purchase quotes.

• Conducted sales calls.

• Entered customer, sales, and vendor’s data.

• Mailed literature, parts, and samples to current/future clients REFRENCES

● Available upon request



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