CEASER SHAMON

I/T OPERATIONS & IMPLEMENTATION ENGINEER

P

773-***-****

E

ad353d@r.postjobfree.com

A

*** *. ****** ***.

Arlington Heights, IL.

60004

IN

https://www.linkedin.com/in/ceaser-shamon-6877395a/

EXPERIENCE

Sr. Implementation Engineer, Genfare SPX Corporation, 5/2022– Current

• Managed multiple solution implementations and customers in partnership with the assigned program manager(s) with direction from the implementation manager as per the documented projects plans and prioritization.

• Utilized SSMS and Visual Studio to query database and run SSIS jobs.

• Utilized HTML, CSS, and JSON file editing using proprietary software specific to Genfare.

• Utilized CI/CD source control systems, and configuration management.

• Utilized SQL for test data automation

• Performed regression testing to evaluate new code deployment and or when bugs or resolved.

• Performed software installations, upgrades, and configuration across on-prem, SaaS, and embedded systems.

• Understood the customer’s challenges and business goals for each implementation by partnering with the program manager and customer throughout the implementation process.

• Document, perform and report out on internal end to end testing of the client’s solution.

• Traveled onsite during implementation (up to 25% travel)

IT Operations Lead, DMG MORI, 2/2022 – 5/2022

• Experience with server and network administration, virtual machines, reimaging and software deployment.

• Provide technical assistance related to computer systems, network, software, and hardware.

• Experienced supporting company trade shows and events.

Technical Consultant, Help-Systems, 5/2021– 10/2021

• Delivered complex software implementation projects from contract acceptance through Go-Live.

• Created high level acceptance test plans to confirm solution functionality and demonstrate functionality to customers’ requirements.

• Built Virtual Machines for testing environments to make sure installs were working properly according to the customer’s specifications.

• Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes

• Assisted in the monitoring of project-related issues or escalations and build response strategies and actions to address issues.

• Regularly interact with customers to clarify project requirements, progress updates, and provided customer product training.

Senior Help Desk Engineer, Culligan, 10/2020 – 5/2021

• Investigate and resolve technical assistance through phone, remote control, or on-site support.

• Test new hardware/software products for use and compatibility with existing systems.

• Update and maintain daily work based on a ticket tracking system.

• Create and maintain desktop and laptop standards through testing and certification.

• Provide end user training on access and usage of systems.

• Create internal SOPs, end user training materials, and document projects for audit compliance.

IT Team Lead (Contractor), Viscosity Oil Company, 7/2019– 10/2019

• Provided local support for 40+ end users and 20+ remote users within North and South America.

• Created user and email accounts, file shares, and group policy using Active Directory.

• Responsible for configuring laptops, desktops, handheld devices, and network printers.

• Trained new and existing users about new software and upcoming technical innovations.

• Coordinated with departments for Audio/Video conference meetings.

Application Software Support Analyst/Team Lead, Morton Salt, 2/2015– 7/2019

• Streamlined and improved general IT support issues by creating a 100-page user guide. The guide covered issues related to resetting passwords, setting up VPN, etc. This eliminated approx. 20% of tickets being opened on an annual basis, which contributed to $75K in EBIT savings.

• SAP / Portal Based Applications, Tableau, One Drive, iPhones/iPads, and User Device Configuration.

• Established system access to SAP /ERP for Portal based applications and tools while maintaining security controls in line with service-level agreements (SLAs).

• Prepared documentation for a step-by-step user guide which converted users from personal drives to OneDrive. Conducted the training for nearly 75% of the 4K employees and acted as a key IT point of contact for questions and conversion issues.

• Led and managed new employee onboarding, account creation, workstation procurement, and workstation station setup.

• Collaborated with external IT vendors and MSP to troubleshoot employees, internal systems, and application issues.

CERTIFICATION

CompTIA A+

MCSE

CORE QUALIFICATIONS

OS: Windows Server 2012 / 2010 / 2008 and Windows 3.11 to 8.1

Utility: Lotus Notes, Microsoft Office 365 - Exchange, MS-Office Suite, Novell, SCCM, Service-Now, Visio

Programs: Active Directory Administration, Azure Active Directory Admin, Group Policy Management, Adobe Acrobat, Citrix Administration, Cyber Security, McAfee, MDM, SCCM, MECM, In-Tune, RedStor, Norton, PC Anywhere, SAP ERP, SQL Database, VMWare, Citrix Administration, Ticketing System Administration, Service-Now, JIRA, Confluence, Lansweeper. Understanding of networking concepts such as TCP/IP DNS, DHCP, and VPN.

Devices: PC, Laptop, Tablets, Smart Phones (iPhone-Android), Wi-Fi Systems, Printers, Fax Machines, Routers and Switches.

Essential Skills: Exceptional problem solving and analytical skills, Strong leadership skills and excellent team player, Escalation Manager Excel at meeting critical deadlines amidst high pressure environments.

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