Patricia Santiago

917-***-**** ad3534@r.postjobfree.com Port Richey,Fl 34668

SUMMARY

Proactive Manager with experience over 15 years overseeing accurate and efficient performance of team members daily tasks. Motivated team leader with customer service experience which targets business objectives and enforcing company policies. Focused with attention to detail, exemplary communication. Hardworking and motivated.

Diligent with years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

SKILLS

● Issue and conflict resolution

● Contract development and management

● Workforce Management

● Lead generation

● Salesforce Management

● Key accounts and territory management

● Project management

● Sales Techniques

● Brand management

● Staff development

● Active listening

● Working collaboratively

● People skills

● Supervision

● Clerical

EXPERIENCE

Personal Online Shopper, Walmart August 2021 - Current Hudson Fl.

● Collaborate with management to ensure proper order handling

● Get orders ready for delivery and pick up

● Ensure proper coverage for dispensing team

Manager, Studio 78 Hair Salon, June 2019-February 2021 New York, NY

● Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

● Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.

● Facilitated month-end journal entries, account reconciliation and invoicing.

● Greeted and encouraged feedback from customers to implement in-store operational changes.

● Assisted negotiation with vendors and suppliers to reduce cost. Guest Experience Manager, Century 21 Department Store, October 2006 - March 2020 New York, NY

● Conducted performance evaluations to check associates' performance and compliance with policies.

● Contacted guests to check on satisfaction and inquire about improvement suggestions.

● Trained and mentored specialists in the application of soft skills, guest recovery strategies and performance optimization techniques.

● Worked with departments such as Guest Services and Loss Prevention to resolve guest issues and coordinate compensation.

● Overhauled guest relations policies to address changing concerns.

● Developed and implemented employee reward and engagement programs to maximize job satisfaction.

● Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.

● Supervised team of over 100 team members promoting positive work environment through effective communication, active engagement and hands-on assistance.

● Managed customer complaints and rectified issues to complete satisfaction. Delivered key administrative support to coworkers, taking on additional tasks during peak times.

● Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.

Created and optimized employee schedules to secure proper coverage for all shifts. EDUCATION AND TRAINING

High School Diploma

Borough Of Manhattan Community College Of The City University Of New York, New York NY Certification - Guest Experience Management

Contact this candidate