OBJECTIVE

I am actively seeking an opportunity in a demanding, fast-paced multi-tasking environment. My years of experience as a Customer Service Representative/Client Care Specialist/dispatch have equipped me with a multitude of skills, and I would like to continue my growth with your company. Throughout my career, I have demonstrated for my employers, an exceptional facility for meeting organizational objectives and demands. I am a team player, yet I work well alone and I will go the extra mile to get the job done.

EXPERIENCE:

Mercedes Benz – Fairfield, CA

June 2015-May 2016

Client Care Coordinator: Answer high call volume, schedule appointments and coordinated maintenance and service for customers with many different dealerships, trained new employees, provided excellent customer service for each and every client, faxed/filed/emailed and many more miscellaneous office duties that were asked of me.

Dr. Hermon Bhullar D.D.S East Bay Root Canal - Hercules, CA October 2011-April 2015

Front office: Provide excellent customer service, answering phones, scheduling appointments, faxing/filing, excepting referrals, verifying insurance and benefits/dental coding, presenting finances and collecting co-pays, ordering all Endontic back office materials, greeting patients, and many more front office duties. Back office: Chair side assisting in surgeries – Apicoectomy and Root Canals/Retx, suture removals, minimal extractions, Incision and drain, post and core build ups, type all notes and reports after treatment, Sterilization, many more back office duties which included using TDO (the digital office) computer software for both front and back duties.

Arrow sign company – Oakland CA

August 2007-September 2009

Provided customer service for all field and incoming calls, called in dimensions and location for USA (underground service alert) tickets, Schedule crane lifts for customers, answer and direct incoming calls, record messages and direct to proper party, fax/file/email/scan, coordinate service calls, and many more miscellaneous off

ce duties.

Copart Salvage Auction (part time job) - Vallejo, CA

January 2005-November 2005

I prepared vehicle documents for weekly auction, high call volume, multi-task customer service, pick up orders for tow trucks, pro-quotes for insurance companies, faxing, filing, some billing and dispatching.

B&G Medical Communications - Richmond, CA

August 2002-September 2007

I handle multiple phone lines for 300 companies in the Bay Area and surrounding areas, high volume calling, faxing, filing, customer service support. I dispatch tow trucks for CHP and police department. I train new employees, making sure each call is handled in a professional and timely manner. Other miscellaneous office duties all which are handled through computer.

Shields Nursing Center – Richmond, CA

January 2001-September 2001

Physical therapy with patients, conduct daily activities for residents, data entry, filing patient’s confidential records. I handled multiple phone lines, faxing various forms, and served meals.

Census 2000 – Oakland, CA

January 2000-November 2000

Multi-task customer service, data entry, faxing, filing residential applications, conducting placement test for Census employment.

Education: High School Diploma

Certificates: CPR, Infectious Control

References available upon request

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