Store Manager Customer Experience
Resume:
Samantha Gail Thompson
***********@*******.***
Objective
To find my next career. Things Remembered (a passion for 13 years) went out of business. I'm confident I'll exceed goals and increase profit margin with the next company I make home. I look forward to exercising my skillset, focusing on development of each teammate, using best practices to achieve a top- quality customer experience.
Experience
Things Remembered, Area Manager, Florida, Missouri
June 2019 - July 2022
Responsible for 8 locations in Central Florida and Missouri.
Things Remembered April 2014 - Feb 2019
Store Manager - Relocated to
New Orleans, LA-
Baton Rouge, LA -
Yonkers, NY
Elmhurst,
Queens, NY
Things Remembered- Nov 2012- March 2014
Assistant General Manager, Pensacola, FL
Achieving and motivating staff to achieve sales goals and controllables
Organizing, staffing and conducting store inventories, cycle counts, and major holiday floor sets
Briefly acted as Store Manager, achieved goals both months, earning 100% Customer Service score for the month of February
Hampton Inn & Suites
April 2013- September 2014
Housekeeping Manager, Gulf Breeze, FL
Calculating daily labor costs and writing weekly schedule accordingly, completing hiring and termination process
Management of 6 to 12 employees, 90 guest rooms and all public areas on property, daily
Met or exceeded Hampton brand standards for customer satisfaction and cleanliness
Ordering sufficient supplies based on occupancy, while staying within budget
Things Remembered-
November 2011-Currenetly Employed
Part-Time Engraver, Sales Associate, Pensacola, FL
Daily engraving using GravoGift on PC
Daily opening or closing procedures including counting registers and taking deposits
Trained for accuracy and speed at a high-volume store
Constantly multi-tasking- changing material, needle type, degree, tension, width, and origin with each job
Clear Channel Broadcasting
August 2009- July 2011
Promotions Director & Administrative Assistant WTKX-WRGV, Pensacola, FL
Concert and event coordinating for many organizations such as: Junior League of Pensacola, The Children’s Home Society, & Gulf Coast Kids House
Responsible for all inventories, prizes and safe
Organization was vital to get through every day with style, accuracy, and professionalism. While covering two different positions with two sets of duties and responsibilities, I mastered my multi-tasking abilities.
Daily duties included web content updating, calendars, sales promotions and presentations, data- entry, vehicle maintenance, air traffic affidavits, promotions calendars, remote supplies, remote set-up, as well as, client and winner satisfaction.
Education
Pensacola junior College Adult High School
December 2005
High School Diploma- Graduated with 3.89GPA six months before my class.
Pensacola State College- Chemistry/ Biochemistry Major- Degree not yet obtained
References available upon request
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