Customer Service Team Leader
Resume:
professional summary
experience
Manteca, CA ****6
W: ad351m@r.postjobfree.com
Team leadership
Excellent research skills
Experience in [areas of expertise]
Critical thinker
Strong knowledge of [area]
Excellent quantitative skills
Organizational planning
Microsoft Word, Excel, PowerPoint
Detail oriented
Inventory control procedures
Employee scheduling
Cash handling accuracy
Store planning and design
Organized
Time management
Detail-oriented
Excellent multi-tasker
Display design
Proficient in MS Office
Superb sales professional
Customer- and service-oriented
Accurate money handling
Merchandising
Verbal/written communication Hard-
working
Punctuality
Strong organizational skills Active
listening skills
Large cash/check deposits expert
Quality and compliance
Operations Support
Materials Handling
Shipping assistance
Safety Management
Tool operation
skills
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isaac
argueta
i a
Responsible retail professional pursuing . Outgoing and energetic with strong communication and time management abilities. Seeking entry-level WAREHOUSE position in WAMR environment. TEAM LEADER specialized in retail and customer service environments. Strong leader with excellent history of training new employees in effective sales strategies. Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature. Energetic QA with 2 years of progressive FOOD experience. Strengths included merchandising and inventory management. Looking to move into management position with established company. Adaptable [SUPERIVSOR with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction. TEAM LEADER familiar with all aspects of logistics, shipping and receiving and general warehouse operations. who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly TEAM LEADER who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Upbeat and flexible SUPERIVSOR with [2years experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment. Reliable and punctual Sales Associate who possesses an excellent work ethic and more than 10 years in retail. Areas of expertise include inventory, cash management and exceptional customer service. Retail Sales Associate versed in merchandising, display design and customer relations. Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.
TESLA TRACY, CA
January 2023 - February 2024
Production Associate
• Adjusted work to match specifications set for different products and work orders.
• Kept work area inspection-ready by removing hazards and organizing tools and supplies.
• Flexed between different positions, helping team exceed targets with skilled work.
• Assembled products with hand and power tools.
• Helped with production recordkeeping with completion of daily tracking logs.
• Supported efficient production operations by cross-training in multiple roles.
• Kept line moving by feeding materials into processing machinery.
• Supported quality control by inspecting finished products and identifying errors.
• Stayed aware of current quality standards and best practices.
• Reported supply needs ahead of shortages to maintain consistent production. Manufacturing Processes
Quality Assurance
Production Support
Quality Control
Materials Management
Activity logging
Project Management
Production Logging
Product Inspection
Computer Skills
Packaging and Labeling
Production Scheduling
Logistics
Product Assembly
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• Inspected finished products to verify conformance to quality standards.
• Reported on production inefficiencies to supervisor to improve processes.
• Complied with best manufacturing practices for optimum productivity.
• Conducted quality checks and properly recorded information.
• Inspected and removed defective products and packaging material. Demonstrated good housekeeping by regularly cleaning work areas, machines and equipment.
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• Contributed to team effort by participating in other production activities. WALMART TRACY, CA
April 2021 - September 2022
AP /AUTO CARE
Maintained financial and administrative controls, accurately tracking funds and keeping records current.
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Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.
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Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
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Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.
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Medline Industries Inc Mundelein, IL
February 2017 - October 2022
Trainer/ Warehouse Op.
• For 6 months straight
• Promoted to, for high-end retail fashion designer pacific gateway 's new store in sfo
• Successfully managed $1,000 in merchandise per day Resolved 50]% of customer service issues within [timeframe] to maximize loyalty and retention
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• Achieved $from $3,000 to $50,000 sales goal
• Cashiered with two cash registers at once in tandem to maximize customer flow Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed
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• Resived awedres 2 for customer serivce] [became QA in 7 month in taylor farms ] Managed detailed scheduling to ensure adequate staffing through high-volume holiday season
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Ensured quality of food prosicing plan ] by keepimh rocoders of USDA document, FDA document, take tempura of products,manitain ph,ppa,app,ppm water leves in range
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Trained new team members on various navigational duties, including [RF scanner ] and builing pattels and wrapping pattels and provided support and mentoring
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Exercised and practiced under direction of athletic trainers or professional coaches to develop skills, improve physical condition and prepare for competitions
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• Assisted with daily fuel inspections including preloading and quality control. TAYLOR FARMS TRACY, CA
March 2014 - January 2017
QA
Taylor farms Tracy, ca draft quality assurance policies and procedures interpret and implement quality assurance standards evaluate adequacy of quality assurance standards devise sampling procedures and directions for recording and reporting quality data review the implementation and efficiency of quality and inspection systems plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality document internal audits and other quality assurance activities investigate customer complaints and non-conformance issues collect and compile statistical quality data analyze data to identify areas for improvement in the quality system develop, recommend and monitor corrective and preventive actions prepare reports to communicate outcomes of quality activities identify training needs and organize training interventions to meet quality standards coordinate and support on-site audits conducted by external providers evaluate audit findings and implement appropriate corrective actions monitor risk management activities responsible for document management systems assure ongoing compliance with quality and industry regulatory requirements, ensure the quantity produced (finished and packed) matches with the quantity ordered ensure visual appearance (color, finish) matches with product ordered ensure product specifications (measurements, material, functions) comply with the order verify packaging, labeling, instructions and markings comply with mandatory standards
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WALGREENS SAN MATEO, CA
April 2007 - March 2012
sericve clerk
• Walgreens san mateo, ca
• Computed sales prices, total purchases and processed payments
• Described merchandise and explain operation of merchandise to customers Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
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• Placed special orders and called other stores to find desired items
• Recommended merchandise based on customer needs
• Operated a cash register to process cash, check and credit card transactions
• Guided customers in choosing items that reflected personal style and shape
• Administered all point of sale opening and closing procedures
• Facilitated monthly and quarterly physical inventory counts Explained information about the quality, value and style of products to Influence customer buying decisions
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Replenished floor stock and processed shipments to ensure product availability for customers
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Answered customers' questions and addressed problems and complaints in person and via phone
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Opened and closed the store, which included counting cash drawers and making bank deposits
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• Helped customers select products that best fit their personal needs
• Maintained visually appealing and effective displays for the entire store
• Exceeded personal sales goals for [Number] quarters in a row
• Educated customers on product and service offerings
• Offered exceptional customer service to differentiate and promote the company brand
• Oversaw all daily operations of [Number] store locations Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
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• Kept the showroom clean and maintained neat, orderly product displays Built customer confidence by actively listening to their concerns and giving appropriate feedback
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• Kept current on market and product trends to effectively answer customer questions Completed floor replenishment to guarantee size availability and promote customer satisfaction
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• Held each team member accountable for achieving brand and performance goals Attended 3 team meetings each month to voice concerns and offer constructive feedback to others
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• Recruited, hired, developed and retained retail talent for the company
• Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
• Marked clearance products with updated price tags
• Informed customers about all product lines and services offered by the company. PACIFICE GATEWAY SFO, CA
March 2004 - December 2006
superivsor
• Pacifice gateway sfo, ca
• Completed weekly schedules according to payroll policies
• Fulfilled customer shipping needs using UPS and USPS methods Completed a series of training sessions to advance from Assistant Manager to Store Manager
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• Determined staff promotions and demotions, and terminated employees when necessary Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
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• Reorganized the sales floor to meet company demands
• Stocked and restocked inventory when shipments were received
• Opened a new store location and assisted in recruiting and training new staff
• Delivered excellent customer service by greeting and assisting each customer
• Addressed customer inquiries and resolved complaints. TARGET REDWOOD CITY, CA
September 2003 - March 2005
team leader
• Redwood city, ca
• Computed sales prices, total purchases and processed payments
• Described merchandise and explain operation of merchandise to customers Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
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education
accomplishments
• Placed special orders and called other stores to find desired items
• Facilitated monthly and quarterly physical inventory counts Replenished floor stock and processed shipments to ensure product availability for customers
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Opened and closed the store, which included counting cash drawers and making bank deposits
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• Helped customers select products that best fit their personal needs
• Maintained visually appealing and effective displays for the entire store
• Exceeded personal sales goals for 3 quarters in a row
• Offered exceptional customer service to differentiate and promote the company brand
• Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
• Marked clearance products with updated price tags
• Processed all sales transactions accurately and in a timely fashion
• Informed customers about all product lines and services offered by the company
• Processed shipments and maintained organized stock shelves Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales
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• Delivered excellent customer service by greeting and assisting each customer
• Stocked and restocked inventory when shipments were received
• Reorganized the sales floor to meet company demands Completed a series of training sessions to advance from Assistant Manager to Store Manager
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• Fulfilled customer shipping needs using UPS and USPS methods
• Completed weekly schedules according to payroll policies. High School Diploma
Capuchino High School, san bruno, CA
January 2002
• Customer service expert
• Invoice processing
• Customer service mindset
• Security monitoring
• Sales proficiency
• Receive return merchandise
• Excellent verbal communication
• Restocking
• Enthusiasm
• Cheerfulness
• Professional appearance
• Mathematical strengths
• Efficiency
• Neat, clean and professional appearance
• Comfortable standing for long time periods
• Math and language skills
• Fluent in [Language]
• Organization
• Decision-making
• Clean and professional
• Good communication skills
• Employee training
• Team leadership experience
• Accurate money handling
• Results-oriented mindset
• Inventory management
• Quality Assurance
• Scheduling
• Documentation
• Customer Assistance
• Multi-tasking
• Won “Employee of the Month” in [2year]
• Awarded [4] merit increases during the first 2 years of employment
• Met monthly sales goals
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