LAKSHMI SUPRIYA SEETHAPALLI

Toronto, ON M*K*P*

647-***-**** ad3517@r.postjobfree.com

CUSTOMER SERVICE ASSOCIATE

SUMMARY OF QUALIFICATIONS `

Motivated Customer Service professional with over 4+ years of experience working in various industries including Retail, Financial Services and Administrative.

Strong ability to build rapport with customers and maintain customer loyalty

Proven time management, problem-solving and multitasking skills

Experienced in cross-selling products in order to generate revenue

Effective communication and interpersonal skills, excellent team player

Ability to operate a cash register and process payments by cash, credit card

Quick learner, adaptable and flexible; able to meet tight deadlines and works well under pressure

Intermediate proficiency in Microsoft Office (Excel, PowerPoint, Word), CRM Tool and Email

RELEVANT EXPERIENCE

Front End-Admin-Customer service (Contract) Sep-Oct 2023

K Star Enterprises, Scarborough Toronto

Scheduled the Clients day-to-day availability and Finding Substitute Employees if needed.

Provided Administrative and Customer Service Support in a fast-paced Recruitment Agency.

Made Outbound calls to employees and companies using google messenger to coordinate work placements.

Received calls from job seekers and answered questions about shifts, work availability.

Teacher Jun-Oct 2022

Gowtham Model School, India

Planned and facilitated meetings with parents to discuss students’ progress

Addressed questions and concerns about students’ behaviour with parents in a courteous manner

Maintained rapport with students, parents, teachers and administrative staff to ensure smooth classroom operations

Household Manager 2012-2022

Private Residence, India

Managed household finances and responsible for household maintenance including cooking, cleaning, child care and scheduling appointments

Prepared household tax documentation and maintained files

Took Tuition classes for B.com students in Commerce and Accountancy.

Communication Skills Trainer and Administrator 2011-2012

Ravindra Bharathi Public School, India

Provided mentorship and training to students as well as teachers to promote English language learning

Administered student records through assessments and evaluations to track progress.

Store Manager 2010-2011

Fab India Overseas Pvt. Ltd., India

Responsible for handling store operations, merchandising, stock display, inventory, and revenue generation

Conducted and facilitated team meetings to motivate store associates to sell products

Maintained store records and achieved monthly sales and customer service targets

Greeted customers with a smile, promoted discounts and upcoming sales

Human Resources Assistant 2009-2010

HCL Technologies, India

Answered employee inquiries and concerns, emailed policy updates and organized monthly team meetings to increase morale

Provided new employees with a “Welcome Kit” to support an efficient onboarding process

Customer Service Manager 2008-2009

Reliance Money, India

Handled customer questions with professionalism and resolved issues in a timely manner

Cross-sold company products to customers to support revenue generation

Worked with the sales team to recruit student interns and provided training to increase sales.

EDUCATION

Master of Business Administration Apr 2008

ICFAI University, India

(Assessed by World Education Services as equivalent to a Master’s degree from a Canadian University)

Hi tamara good afternnon

Iam Lakshmi and I would like to work as a administrative or customer service

Contact this candidate