MILCAH MUTHONI MUTHENGI

ad3515@r.postjobfree.com

717-***-****

PERSONAL STATEMENT

I am interested working with you. where I can contribute to the growth of the organization through ensuring set goals are met to propel the organization to desired heights. I have a background in information technology which places me in a good position to be able to handle customer needs through modern technological fronts.

Further, I have experience in technical support having provided help desk -based IT support to end user including troubleshooting, server support and customer service. Relevant skills were honed while working with Ministry of Health (National public Health laboratory) Intrahealth International, Kenya Pipeline Company

Away from my IT background and skills gathered I have skills in business development, in business development am good in cold calling,cold emailing prospecting and pitching .I am a person who values everyday learning readily accept critiquing and guidance for both personal and institutional good.

Work experience

January 2020 – January 2021 National Public Health Laboratory

Installing and configuring computer hardware, software, systems, network, printers and scanners.

Monitoring and maintaining computer systems and networks.

Repairing and replacing equipments as necessary.

Data entry and data update.

Providing end user support.

November - December 2018 Yusudi Africa Trainee, Skills2Grow Program

Relevant courses: Prospecting, Negotiation, Networking, Cold Calling, Cold Emailing and Pitching

Accomplishment

Networking- Attended a networking event where I interacted with different people and learnt more about entrepreneur.

Cold emailing and Cold calling -Trained on how to cold call and cold email and also to do follow up on cold calls and emails.

Emotional intelligence. I was able to learn how to manage one’s emotions and that of others.

Aug 2015 - Feb 2018 Academic Research Centre Researcher

Accomplishments

Managerial-

Coordinated online submission of completed task on time.

Allocating assignment to other researchers. An experience that taught me much about responsibility and human resources management.

Research -

Assisted in carrying out online research on various assigned project hence improving research skills.

Skills

–I led a team of five researchers who worked under my supervision

Team work- While supervising the team I employed flat structure leadership hierarchy working hand-in-hand to ensure that the work was sent in good time.

May 2015-May 2016 Intrahealth International Human Resource Data System Officer

Accomplishments

Installing and configuring computer hardware, software, systems, network, printers and scanners.

Assisted in basic training and sensitization to an average of 10 to 15 information system user to every county.

Data entry and data update for implemented Human Resource Information System, ensuring data integrity

Data collection in the field after training to ensure the improvement of the failed or lagging behind areas.

Skills

Teamwork- Together with other researchers worked hand in hand to ensure that the work was sent in good time.

Organization – To ensure that time and office work is well managed by drafting my personal timetable of what to do and when for every week. This help me to be someone who can work with little or no supervision.

October -December 2012 Kenya Pipeline Company Intern

Accomplishments

Always ensured that user software support was done when needed.

Updated data, troubleshooting, resolving hardware and software issues.

Assisted in installation and configuration, handling of software’s drivers as well as operating software.

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EDUCATIONAL QUALIFICATIONS

January 2012-July 2015 Jomo Kenyatta university of Agriculture and technology

Bachelor of Science in Information Technology.

January 2010-December 2011 Jomo Kenyatta University of Agriculture and technology

Diploma in Information Technology.

January 2005-November 2008 Chiakariga Girls School (KCSE)

Kenya Certificate of Secondary Education

INTERESTS

Analyzing systems-collect and interpret facts to decompose system and its components.

Travelling – While working with Intrahealth International, I used to travel to different counties to do user support and basic training which help me to have an opportunity to interact with different people with different backgrounds

REFEREES

Stella Njeri

+254*********

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Kenya Pipeline Company

Paul Wakhungu

+254*********

ad3515@r.postjobfree.com

Intrahealth International

Lawrence G Nyaga

+254*********

ad3515@r.postjobfree.com

ICT officer Ministry of health

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