MARY ANN FUGATE

Cincinnati, OH ***** 513-***-**** ad350a@r.postjobfree.com

Professional Summary

Capable Bartender, passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Type establishments.

Skills

Bartending License

Mixology Techniques

Financial Administration

Ordering Bar Supplies

Creative Mixology

Bar Operations Management

Hospitality and Accommodation

Good Conversationalist

Hospitality Service Expertise

Banquet Events

Servsafe Certified

Food Preparation and Safety

Cash Register Operation

Cocktail Service

Supply and Inventory Maintenance

Marketing and Sales

Staff Management

Prepare Cocktails

Cash Handling and Management

Responsible Serving

Clear and Effective Communication

Excellent Judgment

Liquor Law Compliance

Food Service Management

New Hire Training

Age Identification and Compliance

Guest Satisfaction

Patron Experiences

Suggestive Selling

Engaging Customers

Work History

Bartender 01/2018 to 07/2023

Red Lobster – Kenwood, Ohio

Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Followed alcohol awareness procedures for preventing excessive guest intoxication. Kept bar presentable and well-stocked to meet customer needs. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Served high customer volumes during special events, nights, and weekends. Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Adhered to state laws regarding alcoholic beverage services and customer regulations. Upsold menu items to customers, driving up per sale revenues and maximizing profits. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Explained daily specials and beverage promotions to exceed daily sales goals. Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Tracked bar stock levels and promptly replenished low materials to prevent shortages. Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Senior Account Executive 01/1999 to 07/2015

Cincinnati Family Magazine/ Susquehanna Radio – Cincinnati, OH Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.

Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.

Brought in over $Amount in revenue while managing multiple high-profile accounts. Prepared documentation, finalized sales and maintained records. Met with new customers to share product and service information, listen to needs and learn about business operations.

Obtained pricing deals, negotiated contracts, and solidified beneficial agreements. Secured Number new accounts to increase company revenue and drive market share. Contributed to annual revenue goals by selling new services and developing new accounts. Cold called prospects to explain partnership benefits, representing company values. Set and monitored sales targets and identified potential customers. Collaborated with research analysts to devise strategies for lead generation and growth. Networked at events and prospected for new customers with diverse strategies. Developed strategies using market research with support from cross-functional teams. Prepared forecasts to gain understanding of measures needed to grow business. Researched emerging industry trends, applications, and concepts to enhance products and services.

Education

General Studies 04/1990

Eau Gallie High School - Melbourne, FL

Additional Information

President award winner, 2 years in a row. Top sales for three radio stations and parenting publication

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