CHRISTOPHER A. PUCCIO

Orlando, FL, US

+1-407-***-****

ad3503@r.postjobfree.com

Work experience

AAA, Orlando, US

**/**** – 06/2023

Sr Application Development Manager / Release & DevOps Manager 02/2017 – 06/2023 AAA

Responsible for full Development, Deployment and DevOps Operations for the Enterprise application called Connect Suite. Main responsibility was migrating all the code-stack applications (Legacy and New) over to Azure and AWS and accountable for all hardware, software, including PC peripherals which includes printers and any types of POS devices

(for payments). Connect Suite is responsible for back-office operations of an entire AAA company division. Connect Suite consists of full-stack JAVA applications with various databases (SQL Server or Oracle) hosted on a customer’s cloud solution, which consists of Memberships, Billing, CRM, POS (inventory and retail), Lead Management, Comments Tracking. Operations responsibilities include creating monthly software release builds, deployments and support of all issues, network, hardware, security controls, code fixes with the applications for all AAA clubs. Built, managed, and maintained the accounting budgets of each application. Managed technical teams (onshore and offshore) using various Agile methodologies, protocols, and processes. Hosted weekly calls with all customers (clubs) to discuss integration features, external integration systems and customer operational items. Main technical skillset for position: DevOps, DevSecOps, Docker, Jenkins, AWS, Azure, Ansible, Java, JavaScript, JIRA, Confluence, ServiceNow, GitHub, DBA (DDL/DML), PCI, PII, CI/CD, UNIX, Agile methodologies (Scrum, Kanban), AML, the Anti-Money Laundering (AML) Act and its needed POS/PCI protocols/procedures/reports. Application Development Manager/Prod Support Manager AAA

02/2011 - 01/2017

Responsible for the Development and Production Support of Connect Suite applications. The Connect Suite application is a custom club product that consists of five modules hosted with several Cloud solutions (AWS, Azure). Managed the entire Agile lifecycle process of the Development, Quality Assurance, Deployment and Support of the entire Connect Suite application for a full team. Responsible for managing all JAVA and database development daily activities and tasks for onshore and offshore developers. Created ongoing budgets for the different modules, writing all SOWs, doing customer support contracts, managing custom-club features, with support procedures for each application. Designed and architected from five separate applications into one large application to leverage the data and communication within the modules. Besides managing the teams using Agile procedures, also scheduled all customer (club) deployments, and managed the production support of all coding issues. Main technical skillset for position: AWS, Azure, Java, GitLab, Docker, Jenkins, JIRA, Confluence, Ansible, SVN, JSP, JavaScript, UNIX, Oracle, SQLServer, GCP, DevOps, CI/CD, CRM, POS and Agile Methodologies(Scrum, Kanban). Project Manager

AAA

04/2008 - 01/2011

Responsible for coordinating and managing the software, database, and hardware releases for the weekly production for a system called Tourbook. These applications and databases have several main core modules and twenty minor modules. The Tourbook application maintains all hotels, restaurants and campgrounds information needed for use on the web and printed publications within the entire AAA ecosphere. Managed and responsible for software developers. Run weekly meetings with all Java, Oracle developers and consultants who are working on these applications. Reviewed, analyzed, assigned all defects to the developers. Create weekly status reports on a weekly basis on all development tasks and deliverables. Manage weekly status meetings with in-house departments. Reviewed, prioritized, and addressed all production support issues, any defects as well as discuss new projects and initiatives with the end users. Architect/Database Administrator (DBA)

AAA

08/2003 – 04/2008

Responsible for development and architect activities for AAA systems: Tourbook, TDR, TAD, EADS, INFO. Responsibilities included doing business requirements, development of code, and providing Production Support. Developing and maintaining Oracle procedures, JAVA development for these five systems. Providing and assisting in any Production Support needs which would include running processes (daily and weekly) as well as resolutions of any coding or database defects. Also, led all weekly development staff meetings and provided individual assignments and tasks. Main technical skillset for position: Oracle, SQL Server, UNIX, Windows Server, Enterprise Architect, Visio. Application Developer for AAA 09/2002 – 08/2003

Signature Consultants, Orlando, US

Responsible for JAVA code, Oracle packages/procedures, and any DBA scripts in support of the Travel Data Repository database and the Tourbook application. Technical skillset for position: JAVA, Oracle, UNIX, SDLC methodologies. Perot Systems Corporation, Orlando, US 01/1998 - 09/2002 System Integration Specialist

Perot Systems Corporation, Health Care Group and OSS Group Create, install and support application solutions for multiple health care companies and telecommunication companies. These projects included creation of web base applications, including data conversion projects within Oracle or SQL Server using JAVA. Responsibilities in managing all of the areas of the Software Development Life Cycle which include Requirements, Architect, Development, QA and System Testing, and Production Support. Responsible for gathering requirements, business rules and creation of all documentation. The team’s main role is performing gap analysis and design and architect of all proposed applications. Created recommendation/proposal on which new applications meet the clients' business requirements. Development of adapters and APIs between various OSS applications as well as all data migration development of legacy data. Provided full Production Support of all applications, which includes daily and weekly maintenance. Turned over production support effort to another team and move onto projects with new customers with installations. MCI Corporation, Phoenix, US

Deliverable Manager/Developer/Application Integration Specialist MCI 06/1995 - 12/1997

Responsible for development, implementation and maintenance of the entire corporate billing application solution for MCI telecommunications division. Responsibilities included managing two teams for gathering business requirements, creating Architect documents, coding & development, QA and maintaining production support. Education

Pennsylvania State University, University Park, PA B.S. in Electrical Engineering; Minor in Business Logistics Skills

DevOps Management

Crisis & Operations Management,

Production Support

GAP Analysis Specialist

Project Management

Application Development

Management

Budgets

SOWs, Contracts, Legal & Licensing

Deployment, Configuration,

System Migration Specialist

JAVA Coding & DBA

Quality Assurance

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